All Questions

7
votes
1answer
1k views

Where are the “ConfigAndLog” and “templates_c” directories?

Many Stack Exchange answers say to "delete your templates_c folder" which can be found in the "ConfigAndLog" directory, or to "delete your templates_c folder". What are the default locations for the ...
16
votes
1answer
2k views

How do I debug CiviCRM when I hit a blank page / white screen / fatal error?

CiviCRM is showing a blank page (aka white screen of death or WSoD) when I expect to see some output. How can I debug CiviCRM when there is no error message visible on screen? This includes when the ...
22
votes
4answers
4k views

Does CiviCRM work with Drupal 8 and how can I help?

What is the status of CiviCRM working with Drupal 8? And how can I help in terms of testing or funding this development?
17
votes
7answers
3k views

How to find and/or fix missing indices?

After upgrading to 4.7.19, I'm now getting a warning: You have missing indices on some tables. This may cause poor performance. How can I find which indices are missing and then, how can I create ...
3
votes
4answers
1k views

Word Press Install Missing civicrm.settings.php; dashboard unavailable; no menus

I have a problem that appears to be similar to this post: https://forum.civicrm.org/index.php?topic=34290.msg145436#msg145436 I'm in the middle of setting up an evaluation instance of CiviCRM within ...
6
votes
4answers
1k views

Status page angular load error

I've just upgraded a test site from 4.7.15 to 4.7.21 on Drupal before going live. The System Status page isn't showing as expected and the console has this log: GET failed for ..../sites/mysite/...
3
votes
2answers
183 views

Fatal error using Paypal in Version 4.7.29

Using the payment processor PayPal_Standard on a fresh install of CiviCRM Version 4.7.29 (with Wordpress 4.9.1 on Centos 7.4) breaks all contribution pages where PayPal is enabled. The result is a ...
7
votes
4answers
862 views

The dashboard does not render

The dashboard when I log in to CiviCRM does not render, it just continues to say "loading". I have tried: refreshing dashboard reconfiguring dashboard going to another page and coming back to ...
6
votes
4answers
2k views

SMTP connection failing problem

Just want to throw this question here so the answers can be easily found by people who met similar problems. Problem came up when we were trying to test some new mailing services with CiviCRM 4.7, we ...
9
votes
2answers
879 views

How do I import contacts through the command line?

How can I import contacts in CiviCRM using the command line (CLI) rather than using the CiviCRM user interface and its importing wizard?
8
votes
3answers
305 views

Is it possible to get point-in-time membership data?

My client needs to know: How many members did we have on date x Who were the members on date x Using "Find memberships" it appears that, though the UI allows it, combining the membership status ...
8
votes
3answers
3k views

Why do I get “Access denied; you need (at least one of) the SUPER privilege(s) for this operation” when importing a SQL dump to CiviCRM?

When attempting to import a database dump from CiviCRM on a computer other than the one I dumped it from, I often get an error that looks like: [ERROR in query 7] Access denied; you need (at least ...
7
votes
6answers
3k views

**Network Error - Unable to reach the server

I am the manager of our organizations Drupal/CiviCRM site. Since we are an all-volunteer organization, I have other managing certain aspects of the system. One of our board members is responsible for ...
8
votes
2answers
285 views

How to change mailing form and set the default value for url_tracking to false?

Is it possible to alter the mailing form? I want to set the default value for url_tracking to false. Usually I would write a hook_civicrm_buildForm and set a custom default value but this hook is not ...
7
votes
2answers
1k views

How do I override the default CKEditor configuration?

The question Where/how can I override the default CKEditor configuration files in CiviCRM? Original issue / follow-up question We have a custom email template that uses <html>, <head>, &...
16
votes
4answers
1k views

How do I change the default URLs to contribution or event registration pages?

Is there a way to customize the default URLs on public-facing contribution pages or event info/registration pages to make them match the site URL schema better? For example, a default event page URL ...
10
votes
2answers
1k views

Are there recommended directory ownership and permission settings for CiviCRM files?

CiviCRM (and Drupal) issue warnings when a file directory permission presents risk. However, periodic warnings also indicate that a file directory cannot be accessed because of a permission setting. ...
9
votes
1answer
769 views

Where should one look for logs when debugging a new problem?

When a bug or problem arises, one must often seek out the corresponding error-messages or error-logs. Since Civi runs on a large stack, there can be several layers to check, e.g. The browser's ...
8
votes
1answer
300 views

How do I apply a patch supplied in the issue queue via Git?

A link was graciously provided to a PR on GitHub to fix an issue that I am watching in the Jira issue queue. The fix is only one line of code that changes a display, so I am confident applying the ...
11
votes
4answers
217 views

Are private contribution pages a thing?

We want to restrict our member signup page ( a contribution page ) to people who have registered to our Drupal site. Also, we'd want to have public contribution pages not associated with membership ...
13
votes
7answers
1k views

What is required to run CiviCRM on Pantheon?

pantheon.io is a managed hosting service & devops infrastructure with support for Drupal and WordPress. What additional considerations are there for hosting CiviCRM on Pantheon? Are there any ...
9
votes
3answers
292 views

How do I add a new table to my extension?

I have added tables to my database by writing SQL commands in a sql folder as specified in the given link. Add a database upgrader / Installer / uninstaller. What I am exactly looking for is a ...
8
votes
3answers
634 views

How to create a Drupal View with multiple CiviCRM relationships?

I would like to create a Drupal View showing an organization and several individuals who are related to the organization in different relationships. The wording on the CiviCRM Drupal relationships ...
4
votes
2answers
393 views

CiviMail - when Track Click Throughs is enabled, links result in a white screen with warnings

We are creating a mailing and trying to track click-throughs. When 'Track Click-Throughs' is enabled, clicking on any of the links results in a URL like this: https://mysite.org/sites/all/modules/...
13
votes
6answers
1k views

Webform-civiCRM equivalent for Wordpress?

I'm new to CiviCRM and I have a colleague who's using it with Drupal and loving the Webform-CiviCRM integration. I myself use Wordpress and would like to be able to stay with Wordpress but I ...
5
votes
2answers
635 views

Problem fixing missing indexes after upgrade to 4.7

When I run cv ev 'print_r(CRM_Core_BAO_SchemaHandler::getMissingIndices())' I get the following output: Array ( [civicrm_case_contact] => Array ( [0] => Array ...
2
votes
4answers
535 views

Issues with running Joomla 3.8 and Civi

I am not looking to be first on this - just wanted to see if anyone is running J3.8 and current release of Civi.
9
votes
1answer
485 views

What is the installation canary?

One of my CiviCRM instances database has the table civicrm_install_canary, another has not. In code it is marked as a mechanism that check whether the install has run before. But how does this ...
5
votes
2answers
563 views

What is the recommended level of PHP for CiviCRM? There seems to be some inconsistencies

See the wiki which says the minimum level is 5.4+ But see this linked page from the wiki which recommends 5.6 with a bare minimum of 5.3.10. See also the system status for release 4.7 which says ...
2
votes
1answer
366 views

WYSIWYG editor not present with WordPress

I have CiviCRM 4.7.22 and WordPress 4.8.2. I don't get the WYSIWYG CKEditor for a New Mailing or the description in a new event. Both are present on the CiviCRM sandbox site. From the documentation I ...
1
vote
2answers
159 views

Backbone isn't loading on Civi 4.6.11/WP 4.4.1

UPDATE: Changing my theme seems to have fixed the problem - but I'm not sure how to fix the original theme. Any advice on that issue is still welcome! I'm seeing symptoms identical to this question: ...
9
votes
7answers
1k views

Getting permission error when installing CiviCRM under Drupal

I've recently set up a subdomain of mine on a VPS, installed Drupal 7.56, and managed to download the civicrm module but when I go to http://mysite.net/drupal-7.56/sites/all/modules/civicrm/install/...
18
votes
3answers
944 views

how can I change the contact type for one contact (to/from individual/household/organization)?

All contacts have a type of either "individual", "household", or "organization". How can I change this type for an existing contact?
12
votes
3answers
2k views

Is it easy to upgrade CiviCRM using drush?

The standard upgrade process for CiviCRM is quite a complex process according to the instructions in the wiki. Is it easier to use drush to upgrade CiviCRM? If so, how do you do this? I couldn't ...
13
votes
4answers
2k views

Get current contact id?

I display the summary page for a civicrm contact and I need to get the current contact id. Is there any built in function for that? I have this code where I explicitly refer to the civicrm id 4. ...
8
votes
3answers
2k views

Outbound mail fails after upgrading to 4.7.1

I recently upgraded my site to 4.7.1. Outbound SMTP does not work. Even though I use the correct credentials, I get errors and email does not send. I restored my site back to 4.6, and all is good. ...
8
votes
5answers
977 views

CiviEvent - Error when registering: Could not find valid value for id

This is my first question on a stackexchange-like website, so bare with if I fail to mention something important about my question. The situation At the moment, I’m working on my very first CiviCRM-...
9
votes
4answers
562 views

How can I include a custom template file in an email template using smarty?

Details We would like to create a standard header and footer for our email templates. Rather than pasting the custom HTML in the top of each system email template we want to override, it would be ...
7
votes
4answers
1k views

How do I configure SMTP with STARTTLS?

I know that CiviCRM can send e-mail using SMTP and SSL by prefixing ssl:// to the SMTP server name, but my organization uses Office365, which only supports SMTP with TLS. Is there a way to get CiviCRM ...
6
votes
1answer
338 views

Access denied errors by server itself on uploaded files?

I'm noticing a lot in the logs whereby the server itself is trying to request a resource that CiviCRM denies access to by .htaccess. Specifically it seems the CiviCRM server is trying to fetch files ...
4
votes
4answers
782 views

“Could not find a valid session key.” Unable to save any admin forms

When I try to save any form in the CiviCRM admin area, I get this error: Sorry but we are not able to provide this at the moment. We can't load the requested web page. This page requires cookies to ...
7
votes
1answer
378 views

Set [civicrm.files]

I have a dev copy of CiviCRM that I upgraded to 4.7.21. The file paths have been removed and show [civicrm.files] instead. I cannot figure out how to set [civicrm.files] so that CiviCRM can see the ...
5
votes
2answers
327 views

How do I update CiviCRM following a security update?

I am getting a warning to update security. It says: New security release 4.7.9 is available. The site is currently running 4.7.3. How do I update it? Thanks. Melissa Brooklyn Commons ...
4
votes
2answers
317 views

Choosing a VPS solution for CiviCRM

I'm consistently maxing out my "MySQL Time" on my shared hosting provider (rhymes with MiviMosting), causing both my host and users to get upset. I'm pretty much tripling what I'm allowed to have on ...
4
votes
1answer
281 views

Adding dynamic data in CiviMail angular template

I have developed an extension which adds the possibility to add attachments to a message template. When a user select the template in CiviMail the linked attachments are also sent. This is working ...
2
votes
0answers
562 views

Does the 'timestamp mismatch' error cause any real problems?

I am getting the following error when I log in to CiviCRM: Timestamps reported by MySQL (eg "2015-11-06 13:44") and PHP (eg "2015-11-06 11:44" ) are mismatched. I have reported this separately ...
2
votes
4answers
198 views

CiviCRM Dashboard Hangs for 5+ minutes

I have migrated a site from: Unknown OS (Was through BlueHost) cPanel 11.52.6 (build 1) Apache (v. 2.2.31) PHP (v. 5.2.17) MySQL (v. 5.5.42-37.1) WordPress (v. 4.5.3) CiviCRM (v. 4.6.9) To: CentOS ...
6
votes
3answers
821 views

What is the price of CiviCRM?

Can i know the price for this CRM? I'm planning to get a CRM application for our organization and this look like a perfect match. Appreciate if you can let me know the cost for the full implementation
5
votes
2answers
639 views

How does Civimail reply tracking and forwarding work?

Track replies and forward replies are ticked for a particular mailing. When someone replies, exactly how does CiviCRM determine the address to forward the mail to. The reply is using VERP. Is this ...
3
votes
1answer
89 views

CiviDiscount Navigation URL incorrect

After upgrading to 4.7.0 on Drupal 7.50, the link to the CiviDiscount administration in the CiviCRM navigation menu is incorrect (cividiscount_reset_1); see screenshot below. I have attempted to edit ...

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