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You might be right. The dashboard as far as I can remember has never used ACL's it just uses "my" or "all". The feature where ACL support for case was introduced might have been for a different need and doesn't seem to have included the dashboard (https://issues.civicrm.org/jira/browse/CRM-17645). So yes and no to your question?


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It was done deliberately in 2010 and it's been that way ever since. While it's not stated in the JIRA link below, if I had to guess the reason it's because it might allow you to give your buddy access to a case they shouldn't see. See https://issues.civicrm.org/jira/browse/CRM-5666 https://github.com/civicrm/civicrm-svn/commit/...


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Try the case summary report, which might not be visible by default. Go to Administer - CiviReport - Create New Report From Template. Then pick the Case Summary report. Then on the filters tab set your filters.


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You USED to be able to do this but the system was changed a little over a year ago so that it now removes the original from the non-case side - see Items not showing up on activity log. There is the copy-to-case action for most activities on a case but it's not available for Emails/Inbound Emails. The reason might be that historically the "spirit" of ...


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I do not think there is a way in the user interface to unlink an activity from a case. AFAIK you can also not record a single activity in many cases.


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