Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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2answers
16 views

SMTP error 501 when extension Transactional Mail - Bounce and Tracking Handler is enabled

I use CiviCRM (v5.20.0 on PHP 7.3.11 in Joomla) to send scheduled reminders for membership expiration. The mails are sent via SMTP. This works okay when i send a reminder to my own account so i expect ...
1
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1answer
25 views

How to email a link to a confidential document in Civi

A client runs several night shelters for the homeless & uses Civi. They want to email a 'daily activity' report to staff & volunteers - the content of which is confidential. All staff & ...
1
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1answer
19 views

Attachment too large for mailing - should there have been a warning?

Recently had a user attach a .docx file that was 14 MB to a mailing. (Probably a single picture in the document was to blame.) As one would expect, the messages bounced rather than being delivered. ...
1
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1answer
18 views

How to track bounces from Sendgrid in CiviCRM 5.x?

We're set up with CiviCRM and Sendgrid but don't have bounce processing as far as we can tell, and are not sure how to fix that. All information on using the SendGrid api is pretty old and we have no ...
2
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1answer
21 views

Can all contacts that share an email be unsubscribed at once?

Often we have multiple contacts with a shared email address, as when a parent provides their own email when they register one or more children. We use the option in civimail to only send one email to ...
3
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2answers
49 views

Bounces not reaching bounce account

CiviCRM 5.19.2 WP 5.3 Testing my bounce settings, and I'm not sure whether I actually have a problem or not. I've set up both 'bounce' and 'activity processing' accounts, and their respective ...
1
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1answer
11 views

Unsubscribe link in publicly viewed newsletter error

I was thinking (first problem) to use the "view in browser" url to build a link page for viewing past newsletters. If a user clicks on the unsubscribe link, the url "mysite.com/civicrm/mailing/...
2
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2answers
25 views

Membership tokens missing after upgrade to civi v5

I would like to use the membership.fee token in a mail. However, it isn't displayed in the list of tokens the mailer view offers and it's not working when I use it manually. I saw a suggestion to use ...
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0answers
20 views

First steps for membership software

My european organization (~ 500 members) wants to buy a membership software. So far we have used a german site, but due to their advertisements within e-mails sent by us, we are not satisfied. In ...
2
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0answers
46 views

Mailer uploads images but KCFinder unable to display (WordPress)

I'm considerably confused about what's happening with Mailer & images (initially, I thought the problem was related to Mosaico, but it's now disabled): weirdly, I can upload an image to a ...
1
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1answer
23 views

Mailing summary doesn't display - says that mailing not complete

Updated to CiviCRM 5.19 - ran one of our biweekly mailings last night and I wanted to check the open count. But Civi says that the mailing isn't completed, even though it shows on the mailing summary ...
2
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1answer
43 views

Issue with CiviMail reports after upgrade to 5.19.0

I upgraded to 5.19.0 and noticed that every report for completed mailings listed on the Find Mailings screen is now showing this message in the Delivery Summary section: Delivery has not yet begun ...
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1answer
18 views

Can I add sent mailing to a campaign

The NGO I'm working with decided to create campaigns for all the ongoing projects. We weren't using this information previously, so I wasn't tagging the mailings to a project but now retroactively ...
3
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0answers
30 views

Mailings get sent twice

We have an email newsletter with about 40,000 subscribers. It is organised simply by a group. So everybody, who is member of this group gets the mailing (unless email is not on hold etc etc). For the ...
1
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0answers
21 views

Mailing job never finishes, but restarts at next cron cycle

After upgrading to 5.17.4 under Joomla, the next large CiviMail job did as follows: It never completed and had to be cancelled It reported zero successful deliveries, though it did report opens At ...
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2answers
56 views

CiviMail does not use the editor set in 'Display Preferences'

I'm on 5.17.4 on drupal8 and civimail is working, html editing and all. But I don't know why. CKeditor loads and it's clearly not the drupal one (minimal), but it also doesn't fully match the editor ...
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1answer
25 views

How can I create mosaico block with 2 button?

I would need a mosaico block with 2 button, is it possible to create? Thanks
1
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0answers
17 views

Missing email replies

We are using CiviCRM 15.4 on Drupal 7. We are using the Sparkpost extension to send bulk emails through sparkpost. This all works great, we get nice mail tracking and reports. My users also want ...
1
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0answers
24 views

CiviMail Authentication Issues when run by Cron - SOLVED - Sharing Information

I was working through a strange issue where emails were bouncing with varying issues like syntax, relay etc. But it felt random. What it came down to is that all mailings via cron (cv api job.execute) ...
1
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1answer
37 views

Can't view “Public View” of “Scheduled and Sent Messages” as a Super User admin in CiviCRM. Incorrect URL being constructed

(Joomla 3.9.8) (Civi 5.14.1) When signed in as a Super User in CiviCRM, I am getting an error when trying to view the "Public View" of "Scheduled and Sent Messages" for Civi Mailings. The error ...
0
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0answers
15 views

Email sending Configuration on multisite

On one of my multi-site (sub-folder) I can't succeed to send even test emails from within CiviCRM even though I use a Drupal Webform and it sends confirmation emails from this particular multisite ...
4
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1answer
34 views

Smarty only generating nulls from API calls

Using the Explorer, I built up the smarty code I need for a template to pull in address information on a contact for use in an email: {crmAPI var='result' entity='Address' action='get' contact_id=203}...
1
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1answer
22 views

Can all related contacts be notified about upcoming membership renewals?

We have an uncommon relationship between association managers and my client's member organizations. Since there may be multiple contacts in an association management firm and there may be significant ...
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0answers
21 views

Bounce handling with amazon-ses not working

I am trying to get the extension amazon-ses working. I have created an AWS account, signed up for SES mail, and verified my domain. DKIM and SPF are working and verified. I signed up for SNS, created ...
1
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1answer
35 views

outbound mail smtp password gets corrupted on wordpress

I have a CiviCRM on WordPress site and every now and again - maybe once every few months - without me doing anything obvious, the SMTP password gets corrupted in Settings - Outbound Mail. I'm not ...
1
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1answer
38 views

Unable to load the recipients group when sending mailing with Civimail

I am running CiviCRM 5.17.4 on Wordpress 5.2.3. The problem I am facing is that I am unable to send mailing to mailing lists (defined as groups) via CiviMail. When I try to enter the group in the ...
2
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1answer
37 views

SMTP Connection stopped working

Running CiviCRM 5.13.4 on WordPress current version. Everything had been working then we were informed that the site had stopped sending email. I have been trying to re-establish an SMTP connection ...
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0answers
17 views

Send an email to all contacts that can manage an organization's membership

Scenario: Membership by organization - each organization has at least one contact person that is an individual that has contact permissions. I want to send an email to each member organization's ...
2
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1answer
18 views

Change the web version of an email / change a URL?

Example: Sent email, included wrong link and some wrong text. Too late to change email - but is it possible to change the URL direction or change the text for the browser version? Latest Drupal 7 ...
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0answers
31 views

Email Template HTML WYSIWYG does not load

I am running on the latest version of CiviCRM, 5.17, and when I go into CiviMail to create an email message the HTML wysiwyg editor does not load. I get a console error saying CRM.wysiwyg._create is ...
1
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0answers
12 views

PHP Upgrade Broken Member confirmations

Great timing as our rugby club is days away from the new season! After upgrading PHP and Civi the 'renew member' funcion seems to stall. It opens the details required but wont use the template ...
2
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1answer
50 views

Using Mailjet purely as SMTP server - pros & cons?

Mailjet is undoubtedly very good at delivering emails, but the Mailjet extensions for Civi don't seem to be current & don't process bounces. However, given this limitation, using Mailjet solely ...
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0answers
50 views

Trouble connecting email to activity

I have a fresh install of civicrm 5.16.3 running on drupal 7. I am having trouble with the mail processor. I've read many pages trying to diagnose the issue and still no luck. This is what I am ...
3
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2answers
32 views

Joomla - Embedding youtube video in CIVI mailing

I am a novice with Joomla and have recently taken the position at an organization managing the CMS. We are writing a newsletter and I want to embed a youtube video within the mailing. After following ...
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0answers
21 views

CiviMail: Email marked as 'Draft and Unscheduled' but outgoing mail log says it's been sent

Civi 5.13.5, Drupal 7.67. Hey everyone, A colleague tried to send out a mailing through CiviMail to a smart group that we have been using for a few months now. She tried to send the email but ...
1
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1answer
31 views

How to I track down this problem when I try to CIVIMail? Sorry an error occurred and your information was not saved

While in CiviMail I keep getting this message "Sorry an error occurred and your information was not saved."
1
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1answer
28 views

CiviMail “View in Browser” Link Error

I am on civi 5.14.2 drupal 7.x flexmailer & mosaico 2.x installed. It used to be working so far and all of a sudden it stopped working!! This email was sent using "traditional" link. Any idea what ...
3
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1answer
49 views

Access Denied to CiviMail Opt-Out Form

The Unsubscribe link (in mailings) works fine if I am logged in as administrator, but I have "Access Denied" to the opt-out form if not. (I have defined an Unsubscribe Group, with public visibility) ...
1
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1answer
27 views

Certain Emails, not all are falling into SPAM

We have an install where on certain contacts if you send an email directly from the contact record it goes through correctly. If an email is triggered via CiviRules it goes to SPAM. The email content ...
1
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0answers
40 views

Mosaico default template - unsubscribe setting

The default Mosaico template has unsubscribe option in header. However the token or destination url is for group unsubscribe rather than the more general opt-out token. I cannot see a way to ...
4
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1answer
30 views

Possible bug? “Enable Double Opt-in for Profile Group(s) field” displays twice

Seems that Enable Double Opt-in for Profile Group(s) field option has two identical copies in CiviMail Component Settings. Also present on test server. https://demo.circle-interactive.co.uk/
2
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1answer
35 views

FAX. Is it difficult to hook up Twilio programmable faxing to CiviCRM?

I would like to be able to use Twilio programmable faxing directly from within CiviCRM. Many of my contacts only have fax numbers (no email addresses). I tried to put FAX in the tag section below, ...
7
votes
3answers
243 views

Sparkpost service no longer free - any recommendations?

We have just been informed by Sparkpost that their free service which gave us up to 100k/mo emails with a max of 25k/day will be discontinued. We use the CiviDesk Sparkpost extension 1.3 on CiviCRM 5....
3
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2answers
64 views

Discrepancy between # of contacts in smart group vs # of contacts in smart group mailing

Using Drupal 7.67 and CiviCRM 5.13.5. We run volunteer inductions, and send an email to all people who have attended volunteer inductions (as per CiviEvent) after the induction. We only run ...
2
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0answers
16 views

Is it possible to create a Report (or Search) for a general view of “total openings” in CiviMail?

We all know that in CiviMAIL the "total openings" metric can be misleading with respect to "unique openings" due to the pixel/images tracking. However, in an engagement activity, it would be very ...
0
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1answer
55 views

Public URL for CiviMail: access denied even for admin

Drupal 7.67, CiviCRM 5.13.5 Hey everyone, Trying to view a mailing I've sent through CiviCRM before. I'm logged in with my admin account with all permissions granted. I've navigated to the ...
0
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1answer
33 views

Error (One of parameters is not of the type Integer) while clicking the 'mailing.viewUrl' in a sent mailing

In sent Mailings, the 'mailing.viewUrl' is rendered into: https://terranova.tamera.org/civicrm/mailing/view?reset=1&id=95c21fb7cc1b7aac and clicking it gives me this error: $Fatal Error ...
2
votes
1answer
80 views

Bounce processing webhook gets error “Failed to verify signature” in Mailgun

Have mailgun extension and added mail account for bounce processing with mailgunDB as protocol and my API (using private API) as password. Every time a mailing goes through it has an error "failed to ...
0
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2answers
35 views

When adding CSS in civimail (under source) getting an error when trying to see or send test

Trying to use my own custom html e-mail in CiviMail with custom CSS in it (specifically to optimize on mobile). When I have the CSS stylesheet info on top I cannot send a test email or preview in HTML....
1
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0answers
35 views

Mailing using SmartGroup sends to recipients not in the Smart Group

I had a scheduled mailing set to run today at at 8am. When I look at the list of people who received the email, more were sent the email than were in the SmartGroup mailing list. The SmartGroup had ...