Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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10 views

Civimail - loss of opt-out, unsubcribe & forwarding

I have a Drupal 7.79 and a Joomla 3.9.25 site on the same server, both running Civi 5.35.1 and both with loss of unsubscribe, opt-out and forwarding capability. Flexmailer is enabled on both sites. In ...
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1answer
26 views

CiviMail report showing bulk emails have sent when they haven't

On two Civi 5.35.1 & Joomla sites, I've got the same issue of bulk emails not being sent, but the CiviMail report stating every email has been sent (0 bounces or replies). The 0 bounces bit of the ...
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24 views

Contacts->New Email fails when sending to more than one contact after upgrade to 5.35.1 (Wordpress)

Salut. We recently upgraded to Civicrm 5.35.1 (Wordpress). When we try to send Emails to more than one recipient in Contacts->New Email, the operation fails (see screenshot attached). One recipient ...
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26 views

CiviMail: Using DMARC for multiple from domains

Assumptions CiviCRM is running on crm.example.org Bounce processing is configured to use bounce.example.org Mails are send from example.org, mail.example.org and example.com Issue If we were to ...
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1answer
31 views

Memory Error (500) For SMTP Settings After Upgrading to 5.35.1

After upgrading to 5.35.1 I am getting a memory limit reached error when loading the SMTP settings page. I am not sure if this is related but I am getting a growl error for "Failed to find key by ...
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13 views

Line wrapping - breaking lines longer than 998 characters - in CiviCRM (CiviMail, Flexmailer, Mosaico)

We've have experienced in some cases on emails sent from CiviCRM the DKIM signatures were getting invalid. We use a self-managed email server for this, and usually DKIM is fine. After some research I ...
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1answer
12 views

How to add a new “From” email address in civi mailing - cannot find function following the update

I used to be able to add new "from" email addresses for civi mailing, but I cannot find the location anymore.
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1answer
25 views

Resend email to non-openers

We would like to be able to resend a mailing (or send an edited version of the original mailing) to recipients who did not open the original mailing. While there are workarounds — such as creating a ...
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3answers
62 views

Insert file into greeting field with Smarty

When the content of the Email Greeting or the Postal Greeting field is getting too long, CiviCRM is no longer able to edit it through the GUI, what happened since I have activated Smarty and inserted ...
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9 views

How do I provide a custom redirect after cancel clicked on Unsubscribe page?

Is there a way I can direct where the user goes when they click Cancel on the Unsubscribe button on the Unsubscribe Confirmation page?
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1answer
12 views

What are all the possible variable fields available in greetings (Email and Postal)?

When defining new email and postal greeting formats in Administer > Communications > Email Greeting Formats, I see several available variables like {contact.first_name}, {contact.last_name}, and ...
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23 views

When Sending a Mailing the Reply-to email is different than the From Address

I sent out a mass mailing via CiviMail and the reply-to email is default+r{seemingingly_random_string}@gmail.com I am using Sparkpost to send these mailings. CiviCRM 5.29.1 Any idea why the reply-to ...
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1answer
20 views

Is there a way to see CiviMail logs through the interface (v. 4.6.36.)

I am trying to troubleshoot some failed deliveries of emails in CiviMail. I would like to see the error logs. According to the documentation, they are stored in the local file system (well, obviously),...
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1answer
11 views

How to query “delivery status = unknown” on CiviMail report

I am trying to see all the emails, where the delivery status was "unknown". I have been trying to change the URL parameter "delivery_status_value" to "unknown", but that ...
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1answer
30 views

Thank-you letters sends email immediately

we are emailing the receipts of last year's contributions. From "find contributions" we select "Thank-you letters - print or email" and then "Send emails where possible. ...
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1answer
15 views

Target emails based on contacts near a postal code

I am moving over to CiviCRM from The Action Network and am wondering if email blasts can be targeted by inputting a location (postal code or city) and choosing a set number of kilometers surrounding ...
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1answer
15 views

I want someone BCCd to an email genearted by a System Workflow Message

I want to add a CC or BCC email to an email generated by System Workflow Messages. For example, when the "Memberships - Signup and Renewal Receipts" message gets emailed to a donator, I want ...
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1answer
13 views

“Created by” field of CiviMail pulls the name of the latest subscriber

I am a new user of CiviCRM. My organisation uses CiviCRM 4.6.36. and I have a small problem: for some reason, CiviMail shows the name of the latest subscriber in the "created by" field when ...
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1answer
19 views

Activating Smarty

I'm trying to send end of year tax letters to donors. I want to customize the letters/emails with their total donation amount for the whole year. I understand I need to activate "smarty" to ...
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1answer
21 views

Is there a bulk method to put emails on hold?

Bounce processing has not been working - but I do have a list of addresses that have been bounced. What I want to do is bulk update all those matching contacts and put their emails on hold. I cant see ...
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1answer
12 views

Trying to get New Member, Member Renewal Contribution working

CiviCRM 5.33.2, Drupal 7.78. Using example tokens found in the CiviCRM docs at "Tokens and mail merge/Checksum for Contribution Pages for Membership Renewals" to create an email to go out, ...
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15 views

Strange civicrm/mailing/url requests

I'm seeing quite a lot of strange looking URL requests on the civicrm/mailing/url path, which is supposed to take 2 params (as I understand): u=<integer> and qid=<integer>, but these ...
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11 views

Why are transactional emails getting sent with malformed content when sending via mail()

I've become aware of an intermittent issue with transactional emails - commonly receipts/invoices for memberships and/or event registrations - getting messed up when outbound mail is set to send via ...
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23 views

What are your typical mail size batches and delviery times?

What are your typical mail sizes and time to complete mail job? Looking for comparisons... We are having lots of mail delivery problems on a new highly customised install of Civi v5.27.1 (MariaDB v10....
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1answer
19 views

Where is the “Do Not Email” setting?

We want to find the best way to not send bulk emails to a contact when they've asked to be removed from our mailing lists. I've seen many references to the "Do Not Email" box, but have not ...
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3answers
40 views

Auto save mailing editing template in Mosaico

I have a question about creating a mailing with mosaico (civicrm/a/#/mailing/[number]), Why does auto-save not always apply when is changed? When you click close or test buttons its saved, but it ...
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1answer
37 views

Mailgun will no longer support TLS 1.0/1.1, does this affect CiviCRM Smtp

I am using Mailgun for sending the email newsletters. I do not use the Mailgun API for sending, just the standard SMPT configuration. Now MailGun sends me the following, bit disturbing email: Mailgun ...
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1answer
41 views

QR code inclusion in Mass-mailings

I wish to include a personalised QR-code in the Mass Mail for people in the Grace list, to facilitate their payment, which in Sweden can be done by the Swish function: use your phone, read/scan the QR ...
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11 views

Adding fields to list unsubscribe page

I'd like to collect some feedback from people when they unsubscribe from our mailing lists, but it seems that civiCRM doesn't have a way for me to access the unsubscribe page to add additional custom ...
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20 views

CiviMail tokens to share the public mailing URL on social media

As a site admin using CiviMail/Mosaico, is there an easy way to add links to share the mailing content on social media? I am guessing I could write HTML using a link such as: http://twitter.com/share?...
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2answers
47 views

Can't send individual emails from contact record

When trying to send an email from an individuals Contact Record I am getting a pop-up with the following error listed. I can send bulk emails to a test group and when I test the outbound email ...
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2answers
42 views

Why would an email have much lower open rates in the final part of an A/B test, but only in Gmail?

Recently, we sent an A/B test using Mosaico, which showed a unique open rate of about 27% for Gmail addresses. The final mailing, which was identical other than being sent a few hours later, had an ...
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22 views

Preventing CiviMail from Resizing Images for Membership Cards

Because of Covid-19 restrictions, our men's group isn't printing and laminating membership cards for 2021. Instead I'm trying to use CiviMail to send a facsimile of the card(s) that the member can ...
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53 views

Civimail Reports Errors

I recently updated CiviCRM and am now having errors with the CiviMail reports. My setup uses: CiviCRM 5.32.2 Drupal 7.77 PHP 7.4 Below is the step-by-step description of what happens. Click on ...
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1answer
18 views

CiviMail: Send to Individual Contacts (not just Groups)?

Is there an option in CiviMail to allow us to add individuals (not groups) in the Recipients field when creating a new Mailing? (we're using Mosaico/FlexMailer, if that helps). We're trying to avoid ...
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2answers
40 views

How to exclude contacts from a mailing who share an email with a group of contacts?

If I'm sending out emails asking for donation, I exclude all the contacts who have donated recently with a smart group. Unfortunately, because we have many contacts who share an email (generally ...
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1answer
34 views

WordPress w/ CiviCRM - Using Gutenberg in CiviMail

Small bit of background, I volunteered with a charity and helped implement a Drupal 7 / Civi install a few years ago. So I know enough to get around Civi before looking at any more recent changes. I ...
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25 views

How to remove the e-mail to which the registration notification comes?

Can you help me please! How to remove the e-mail to which the registration notification comes? When someone is sign upped, im getting an email, that "A new user with the username "randomname&...
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1answer
12 views

Import bulk email addresses

I have 700 email addresses in an Excel doc. How can I import them en masse to a single smart folder for a one-off mailing?
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14 views

Bounce processor scheduled job is working but not flagging emails as bounced

We've had a bounce processor set up (and working) for about 2 years. Recently, I'd guess the last two months I'm not exactly sure when this started, it has not been fully working. I can see the ...
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1answer
22 views

How can I get at the Email address of a Contact Reference? CiviMail and Tokens question!

It's straight forward to insert the Name of a Contact Reference (custom field) in CiviMail using Tokens. Does anyone know of a way to get at the Email address belonging to that Contact Reference?
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15 views

How are CiviMail VERP tracking addresses contructed?

The CiviMail reply and bounce tracking VERP addresses seem to include multiple + signs in the address. Eg. donotreply+r+21+21+ae1dc2b1ec827788@ , donotreply+ being the localpart Office 365 now ...
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1answer
32 views

Mailing not saved, must cleanup caches to be able to save again

Occasionally, we get a warning "Mailing has not been saved, Content maybe out of date, please refresh the page and try again" when trying to save a Mosaico mailing." The mailing does ...
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1answer
11 views

Avoid an activity entry for each recipient contact of a mass mailing

We are facing a huge database growth as we send newsletters to a growing recipients list. The newsletter is sent with CiviCRM Mail to a contacts group. I realized that the biggest table in our project ...
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2answers
23 views

Mailing only works when executed manually, not scheduled

I am trying to executed a job to send out a mailing via CiviMail. This works when I do this manually, but fails when scheduled: permission check failed for Group/get call; insufficient permission: ...
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20 views

How do I troubleshoot a CiviMail / Mail report?

I have a mail report that we use on our dashboard that is just taking forever to load. Using developer tools, I can't seem to figure it out. [DOM] Found 2 elements with non-unique id #...
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1answer
42 views

Mailing to contacts in a group - deleted contacts were included to the list of recipients

We discovered a bug on this weekend with our last newsletter. We use CiviMail to send our newsletter to all contacts within our "Newsletter" group. As usual we collected the group as the ...
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1answer
23 views

Sending email based on tag

I was wondering whether it is possible to send mass email based on tag. Right now we can select group only. So is it possible to send email based on tag? Is there any extension for that?
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15 views

Do I need a mailing service? [duplicate]

We are a one person shop with a mailing list of 1,250 (and growing). I'm considering setting up on spark - or hosting my own at civihost. I'm concerned about the deliverability of bulk e-mail with ...
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20 views

Random space characters were added in mailing

I have sent a newsletter yesterday using a Mosaico template. The final mail had arbitrary space characters, where one of them landed in one of the urls and render that url garbage. The spaces are not ...

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