Hot answers tagged

20 votes
Accepted

How do I debug CiviCRM when I hit a blank page / white screen / fatal error?

A white screen (WSoD or "white screen of death") indicates that PHP is configured not to display errors, and has hit an error which it can't recover from. The result is an empty page. Your next step ...
user avatar
11 votes
Accepted

screen for composing a mail is blank

This may be related to Status page angular load error. Make sure that the following two items point to the same place: Image Upload URL at Administer > System Settings > Resource URLS Image Directory ...
user avatar
  • 1,012
9 votes
Accepted

SOLVED: 'DB Error: extension not found' after PHP upgrade to version 7.0

Summarising the above conversation: The upgrade of PHP to version made the PEAR DB extension unavailable. So the exception "DB Error: extension not found" was thrown. Changing to the database ...
user avatar
7 votes
Accepted

cms.root.path error after upgrade to 4.7 (Joomla)

Thanks to eug for finding the problem (see comments). Eug's solution worked for me: Edit the file administrator/components/com_civicrm/civicrm/templates/CRM/Admin/Form/Setting/Pa‌​th.hlp to replace ...
user avatar
  • 1,218
7 votes

CiviCRM (on WordPress) runs too slow to be useful

The problem isn't WordPress, but Hostmonster. Shared hosting makes its money on sites that don't need any CPU or memory - simple WordPress sites, for instance. CiviCRM is a much more resource-...
user avatar
7 votes
Accepted

How can I customize the "Fatal Error" screen?

You can configure CiviCRM to use a customized "fatal error" screen by following the steps below. You may want to include specific site administrator contact information or other problem resolution ...
user avatar
  • 3,148
6 votes

How do I set the time zones in order to correct mismatched Timestamps for MySQL and PHP?

The warning is because the timezone of the server does not match with the timezone set in MySQL. We had similar warning and after setting the timezone in both Centos & MySQL, the warning is not ...
user avatar
  • 614
6 votes

timestamp mismatch

It turns out that if you are using Wordpress you need to set the timezone to specific location, e.g. London, rather than using the default UTC offset. When I used the London timezone the problem went ...
user avatar
6 votes
Accepted

Cannot install iATS extension

Looks like you had already installed the extension on your instance (and removed it without properly uninstalling it*). The table 'civicrm_iats_customer_codes' already exists in your database. You can ...
user avatar
5 votes

Migration error: “The user specified as a definer does not exist”

Maybe you do not have ssh access and MySQL access. But this can also done from the user interface. To rebuild the triggers use the url: http://<<servername>/civicrm/menu/rebuild?reset=1&...
user avatar
5 votes

Older CiviCRM that does NOT require TRIGGER privileges?

I'd recommend approaching the problem the other way round: find a hoster that works with the latest versions of Civi rather than find a version of Civi that works with your current hoster. You will ...
user avatar
  • 10.8k
5 votes

Need help solving unserialize():Error at offset

This line reads the data from the table civicrm_setting and specifically the column value. You could use a SQL client to run the query: SELECT id, name, value FROM civicrm_setting; Typical values ...
user avatar
  • 5,564
5 votes

Strange Civi errors when editing contacts

-An error with no error message: The error looks like the user is not logged in. Did you faced the problem after logging out and logging in? Could not find valid value for ct code: This happens when ...
user avatar
5 votes
Accepted

DB Error: constraint violation on anonymous user contribution/membership registration after 5.8.2 -> 5.9.0 update

This is a core bug and Eileen has send a PR for the fix. Will you be able to try by applying the patch from here? If the patch works for you than please comment your test result on PR so that it ...
user avatar
5 votes
Accepted

Mailing Bounces 100% with "authentication failure" or "failed to set sender"

I experienced this problem when I was running different versions of PHP in the website and my command line interface (CLI). You can check your PHP version for the web at Administer menu » ...
user avatar
5 votes

WordPress Site Health contains critical errors unless CiviCRM is disabled

Based on Mr. Burns' comforting response above, and Mr. Earnhardt's instruction on how to selectively remove tests, I added the following code to the functions.php file in my WordPress theme: function ...
user avatar
  • 311
5 votes
Accepted

CiviCRM 5.28.2 triggering "critical issue" in WordPress 5.5 Site Health

SiteHealth does not account for sessions and CiviCRM depnds on them. See the discussion at https://lab.civicrm.org/dev/wordpress/-/issues/32 Possible fix: https://civicrm.stackexchange.com/a/35234/155
user avatar
4 votes
Accepted

Why are you allowed to set DB field length on Text fields?

being able to set a length make sense. As you describe, you might want to have the length limited, because it's a zip code, a country code, a whatever you know has a fixed length. The problem is not ...
user avatar
  • 10.1k
4 votes

What does this import error mean? "Invalid value for field(s) : ... Country input value not in country table"

Sounds like the issue is that CiviCRM doesn't recognise the contents of your Country column (for some rows). In the import UI, you should see an option to download rows with errors, and that CSV will ...
user avatar
4 votes

CLI Contact Import is not importing address details

The CLI Contact import is meant to work on a per-entity basis, since it uses the API. So Contact is a separate entity from Address. The Contact entity API has a couple of hacks to accept certain ...
user avatar
4 votes
Accepted

Custom data fields not showing on event registration page

You will need to add it to whatever profile your using for the event registration page. You can check what profiles your using by going to the online registration tab of event configuration. Once you ...
user avatar
  • 1,279
4 votes
Accepted

DB Error on upgrade to 4.7: Duplicate entry activity_tab_filter for key 'index_domain_contact_name'

It seems that you have the same setting that is set twice on your database, and the upgrade to 4.7 enforce it won't happen. You will need to list your settings as stored in the database, you should ...
user avatar
  • 10.1k
4 votes
Accepted

After upgrade to 4.7 on Drupal 7, Can't edit a contact

Similar issue is being filed here https://issues.civicrm.org/jira/browse/CRM-17831. This has been fixed in 4.7.2 at https://github.com/civicrm/civicrm-core/pull/7770/files. Update: As xml files are ...
user avatar
4 votes

I want to hire a CiviCRM (Joomla) expert to fix a problem

The best source for finding partners is https://civicrm.org/partners-contributors There you can search on country and the services they provide.
user avatar
  • 3,494
4 votes

CSV file import problem with file from Mac MS Office

Try using Libre Office. It is a Free and Open Source Office (MS Office compatible) application. Libreoffice.org - You can open the xls file with it and save as csv. I have used it numerous times, it ...
user avatar
  • 2,816
4 votes

Is my upgrade failing if the screen appears to hang

Answer was patience - upgrade took 45 minutes.
user avatar
4 votes
Accepted

How can I turn off Extension Download Errors?

To do so, you need to add this following line on your civicrm.settings.php global $civicrm_setting; $civicrm_setting['Extension Preferences']['ext_repo_url'] = false; https://wiki.civicrm.org/...
user avatar
  • 1,106
4 votes

Older CiviCRM that does NOT require TRIGGER privileges?

I think earlier than CiviCRM 4.3 does not require trigger priviliges but I do expect you to run into other issues with your hosting service. I recommend you go to a experienced CiviCRM hosting service ...
user avatar
4 votes

Civicrm:ping INI file not found

I was just dealing with this and found your question.. Since you used C:\, i'll assume you're in windows. TLDR; Try checking your PHP environment variable for 'HOMEPATH' vs 'HOME' and editing the ...
user avatar
  • 1,489
4 votes
Accepted

Mail error when sending to smart groups

I'm embarassed to say, but though drush cc all (clear all caches) didn't work, once I ran drush cc civicrm the errors went away.
user avatar
  • 2,436

Only top scored, non community-wiki answers of a minimum length are eligible