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7 votes
Accepted

ACHEFT-Debit possible with webform_civicrm?

That is now possible! For both CAD and USD. Pull latest webform_civicrm module: git clone https://github.com/colemanw/webform_civicrm Pull latest iATS Payments extension: git clone https://github....
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6 votes

How do I process a refund for a credit card payment via iATS?

You will need to initiate refund at iATS gateway and then change the contribution status to refunded in CiviCRM. HTH Pradeep
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6 votes
Accepted

Can IATS be used with Simple Donate Extension? - SOLVED

I suggest that if you can copy the SimpleDonate link before it goes from your menu and then assuming you can visit that page then you can probably just add yourself a new link in the menu
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  • 27.2k
6 votes
Accepted

Cannot install iATS extension

Looks like you had already installed the extension on your instance (and removed it without properly uninstalling it*). The table 'civicrm_iats_customer_codes' already exists in your database. You can ...
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5 votes
Accepted

Only logged in users can change billing and recurring amount

Two bits are required for anonymous users to be able to access URLs like: /civicrm/contribute/updatebilling?reset=1&coid=4263&cs=b88004e51f6c99b0601aceab7e489315_1530392348_168 Permissions: ...
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4 votes
Accepted

Editing ACH info for recurring contributions - iATS

You are correct - you can not Edit ACHEFT Card on File via the CiviCRM interface: (left: ACH/EFT; right is Credit Card): To Edit the Routing + Account Number associated with the ACHEFT recurring ...
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4 votes
Accepted

Can someone help me fix a "greyed out" save button for a new contribution?

This is likely to be a resource URL issue - the way these fields are calculated has changed in CiviCRM 4.7. Please look at Administer menu » System Settings » Resource URLs and Administer menu » ...
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4 votes
Accepted

Disabled contribution page and recurring transactions

Yes - absolutely - the recurring series only stops if its status is switch to: cancelled or the number of installments have been completed (both are native CiviCRM behaviour).
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4 votes

How do I process a refund for a credit card payment via iATS?

We don’t support automated refunds to iATS Payments via CiviCRM at this point; and in fact we recommend that organizations configure their iATS Payments subaccounts 80, 81, etc such that they don’t ...
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4 votes

Integrating iATS forms through CiviCRM (Drupal) onto website Wordpress

You can embed the Drupal site's form (any form, whether from Civi or Drupal) into your wordpress site using an iframe. Here's an example of exactly that: https://patientscanada.ca/donate/ There are ...
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  • 6,101
3 votes

How to get IATS working

If with EOL you mean End Of Life - you are mistaken! iATS 1.5.3 is already working for many transaction pathways in 4.7.x - but we will not release an official release until ALL 21 type of ...
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3 votes
Accepted

Re-run iATS recurring contributions that failed due to bad iATS account credentials?

Change the date for the next scheduled recurrence. Table civicrm_contribution_recur > Column next_sched_contribution_date Change it to today and run your cron job or change it to tomorrow and it ...
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  • 2,304
3 votes
Accepted

Which Payment Processor should we use?

There likely isn't one clear winner here. But authorize.net has been my go-to recently. That and PayPal Pro are built-in to Civi out of the box. The Stripe payment processor extension is operating ...
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  • 2,934
3 votes

Which Payment Processor should we use?

The key to selecting a Payment Processor is the functionality you’re looking for. The iATS extension is probably the single-most sophisticated payment-processing integration (for US/CA) - especially ...
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3 votes
Accepted

Can donors store their card details on dashboard?

It is possible to achieve this with a modern token based payment processor like the iATS Payments extension which we wrote the code for. One example of such card-on-file feature already exist: A ...
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3 votes
Accepted

Why am I receiving an ' Unable to retrieve card details from iATS. Error: Invalid Username or Password' Error?

Two thoughts: 1) you have an iATS admin agent code 01 (and possibly more: 02, 03) and iATS agent codes 80, 81 and up for payment processing. Is it possible that the payment processor agent code/...
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3 votes
Accepted

CiviCRM 5.17.5 and WordPress 5.2.3 just won't work

Just seeing activity here, I realized I moved this query to chat.civicrm.org, Wordpress channel and haystack provided a general fix to civicrm core which has been in place since late fall 2019. I ...
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3 votes

iATS recurring payments: "mismatched contact id for the customer code"

Table civicrm_iats_customer_codes does not have the correct Customer id to match what iATS has on file. This is likely because you edited or merged the customer at some point and something got messed ...
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  • 2,304
3 votes

iATS recurring payments: "mismatched contact id for the customer code"

This sanity test and message is generated within the extension during the recurring payment job, as a precaution before talking to the iATS server. It doesn't depend on the customer record saved on ...
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  • 6,101
3 votes

Integrating iATS forms through CiviCRM (Drupal) onto website Wordpress

It sounds like you don't want to use CiviCRM public pages because it would visually take people away from your main website. An option could be to theme your CiviCRM public pages so that this ...
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3 votes

Self-service update of credit card details - how to notify staff to re-process recurring contribution?

This works in core! There is an activity created of type Update Recurring Contribution Billing Details when a contact updates their details through the form. And then you can add a CiviRule to send an ...
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  • 1,569
2 votes
Accepted

iATS ACH/EFT payment verification scheduled job not finishing

Your symptoms suggest that the issue is some kind of fatal error happening during the job execution itself. I'd recommend you run the job directly via the command line, i.e. something like drush -u 1 ...
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  • 6,101
2 votes
Accepted

Error Fetching HTTP headers - iATS Recurring contribution

Sorry - we've not seen this (yet) - best to post an issue on our GitHub queue: https://github.com/iATSPayments/com.iatspayments.civicrm - so that both Alan and myself as well as iATS staff sees this. ...
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2 votes
Accepted

Expected information for iATS recurring contributions?

Please note that 1.5.3 (see XML file) is not compatible with CiviCRM 4.7.x; you must upgrade to the 1.6.x series. PS - the issue you're referencing is re: 4.6 (completetransaction API does not create ...
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2 votes

Does iATS Payment SWIPE work?

We know that the SWIPE processor has been working for some time (at least a couple of years), but we don't have as many live installs using 4.7 or Wordpress, so do let us know how it works out. We ...
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  • 6,101
2 votes
Accepted

Changing a recurring contribution with multiple line items

The 1.6.x branch of the iATS extension is using contribution repeattransaction API -> to get the details of the contribution and its line items that need to be repeated; If a recurring contribution ...
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2 votes

How do I change the expiry date on one of our donors recurring credit card donations?

Using iATS for recurring contributions means that CiviCRM only holds onto a 'token' that is used to trigger subsequent contributions in the schedule. Which means that the card information all lives ...
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  • 6,101
2 votes

The iATS payments "modify your payments" links fail in receipts to donors. Is there a workaround?

I am on Civi 4.7.25 and iATS Payments 1.6.1 I just tested our receipt links and they work so it must be a settings issue. I am just taking some guesses here at some possible settings Administer > ...
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  • 2,304
2 votes

The iATS payments "modify your payments" links fail in receipts to donors. Is there a workaround?

The links have been fixed in CiviCRM Core - they work fine w/ 4.7.25 - I've verified that they work in our recent test matrix (ahead of the 1.6.1 release); If you decide you'd rather not give your ...
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2 votes
Accepted

One time gift intended to be recurring

If the donor did not initiate the recurring contribution - then the extension did not tokenize the credit card - so you’ll need the card credentials from the donor to set up the recurring contribution....
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