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0

You can, certainly - but it sounds like what you really want to do is set the Supervised Dedupe rule to dedupe on phone number. That way, when someone enters a new contact, when they try to save it, it will recognize the person as a duplicate.


1

It sounds like you have civicase enabled and have the setting Redact Activity Emails turned on. Under Admin - CiviCase - CiviCase Settings.


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