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7 votes

Is it possible to export a newsletter to PDF

If you using CiviMail for sending newsletter than you can view the html snippet that was sent as a email body. To view the html you can go navigate to Mailings >> Scheduled and Send Mailing. Find the ...
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7 votes
Accepted

Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail

PHP 7.2 does not have the mcrypt module, and the Sparkpost extension needs that module. If you can install php7.2-mcrypt as a pecl module Sparkpost will work. If not, I would move to php 7.1 for ...
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7 votes

Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail

I encountered the same problem and investigated a bit further... The SparkPost extension does not directly use mcrypt but it does use CRM_Utils_Crypt which makes use of mcrypt if it is available. If ...
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  • 10.8k
6 votes

Mailings aren't sent immediately

The normal way to do this is to automate the execution of the scheduled jobs by setting up a cron command. You can define how often that cron command is executed. If you set it every 5 or 10 minutes, ...
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  • 3,494
6 votes
Accepted

CiviMail Does Not Send To A Whole Group

I finally gave up and forwarded this our developer who found that indeed, the issue was the is_deceased flag which had become NULL of their own accord! It could be noted that manually setting all the ...
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6 votes

Mailing issue. Could not identify any recipients. Perhaps the group is empty?

The solution for me was to set up a Bounce Processing email account in Administer menu > CiviMail > Mail Accounts.
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5 votes

What can I do so that mailings sent through Civi are not marked as spam?

An alternative solution is to use a third party service to send the emails and not the web server. They'll be better placed to ensure your not marked as spam. Services such as CiviSMTP (Paid), ...
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  • 2,386
5 votes

How can I set up anchors in Mosaico mailing?

looks like there is no way to do this via the limited 'what you see is what you get' (WYSIWYG) editor, so this would have to be done in the code of the block you are working in, by clicking onto the ...
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  • 111
5 votes
Accepted

Mailing Bounces 100% with "authentication failure" or "failed to set sender"

I experienced this problem when I was running different versions of PHP in the website and my command line interface (CLI). You can check your PHP version for the web at Administer menu » ...
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5 votes

Allow list subscribers to update their email addresses?

Creating such a profile is fairly straightforward. The (potentially) hard part is for CiviCRM to know who the person is. You have three options: If your users can log into your site, then the site ...
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4 votes

What can I do so that mailings sent through Civi are not marked as spam?

Parvez's answer recommending external mail delivery services is a good idea for most CiviCRM installations. There are lots of providers so prices are relatively cheap, and those providers are highly ...
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4 votes

CiviMail Does Not Send To A Whole Group

Probably you have already covered that but just to make sure: All contacts are in the goup and have the status "added" and NOT "removed" or "pending"?! To find out go to >Contacts >Manage Groups and ...
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  • 3,309
4 votes
Accepted

Is it possible to change the Mailing label format?

Go to Administer - Localization - Address Settings, and the mailing label format is there for you to edit. You can move, add, and remove tokes as needed. (For reference, Administer - Communications -...
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  • 7,337
4 votes

How can I make every new Group a type Mailing List?

Use hook_civicrm_pre to modify the group-to-be prior to saving in the database. Experiment a little with your hook function, adding the debug lines: if ($op == 'create' && $objectName == '...
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  • 7,337
4 votes

Scheduled mailings don't get sent

It sounds like you may not have a server cron job set up to trigger the Civi cron job. Are your other Scheduled Jobs executing? The documentation to reference is here: http://wiki.civicrm.org/...
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  • 566
4 votes
Accepted

Mailings are started but not sent - What is the difference between a scheduled job and "Run it now"?

It seems that there is a bug in CiviCRM 4.7, 4.7.1 and 4.7.2 which causes these symptoms (scheduled mailing stuck at "running" without actually sending, but will send using Execute Now). See here and ...
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  • 1,218
4 votes

Mailing issue. Could not identify any recipients. Perhaps the group is empty?

We're using Drupal 7.56 and CiviCRM 4.7.25 and we also have this problem. None of the above solutions worked. This seems to be a very general type of error that can be inadvertently triggered by a ...
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  • 351
4 votes
Accepted

Adding custom fonts in mosaico

What worked for me with google-fonts is the following: After the tag add the include path generated from google-fonts, in this example Modak and Open Sans. @import url('https://fonts.googleapis....
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  • 491
4 votes

I Need a Mailings Tab

Can you check required drupal permission for role is enabled? Like Administer CiviMailings? Navigate to Administer >> Customize data and screens >> Navigation Menu. Check if Mailings is disabled, if ...
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4 votes

I Need a Mailings Tab

In addition to Pradeep's suggestions, also check Administer menu » System Settings » Components to ensure that CiviMail is enabled.
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4 votes
Accepted

Mailing stopped working after CiviCRM, PHP and Drupal upgrade

The issue was affecting multilingual installations. If the multilingual support is turned off in the settings everything works. Applying the fix solves the problem for multilingual installations. ...
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  • 867
4 votes

What's the optimal method to archive a lot of mailings?

We have done some recent work on an Extension through which you can nominate a 'before' date and it then cleans out the Mailings along with the abundance of Activities, Activity Contacts etc. So this ...
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  • 26.9k
4 votes

How to make links in email direct and non-trackable

Parvez is rigth! I want to add: In your case, when you will never ever want to use trackable links, you can switch them off in the CiviMail component settings: Uncheck the options "Enable click-...
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4 votes

Using Mandrill for mass mailings

Yes, you definitely can connect CiviCRM to Mandrill for email delivery, including mass emails. Theres also Sparkpost etc. We did a video on the subject if you're interested. https://youtu.be/...
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  • 2,386
4 votes

What is the meaning of Intended, bounce and delivered mailing report stats

I know that when the child jobs are created, the Mailing Event Queue table is populated from the Mailing Recipients table. This is true, but those emails from the mailing recipients table are ...
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  • 3,678
3 votes
Accepted

Custom Mailing Labels and "Merge labels for contacts with the same address"

The answer is already here. According to a tiny mention at the bottom of http://wiki.civicrm.org/confluence/display/CRMDOC/Directories page, it is possible (and, more important, it works!) to copy ...
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  • 1,350
3 votes
Accepted

Make mailing labels from a list of contributions?

You can get the same result by doing an advanced search for your contribution criteria and choosing 'display as contacts'? That will allow you to print out mailing labels as an action for the records ...
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  • 1,489
3 votes

Scheduled mailings don't get sent

It sounds like you don't yet have the cron job set up, or there is a problem with it. The Scheduled jobs section of the user guide walks you through creating the job. Things may be slightly different ...
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  • 2,808
3 votes

Scheduled mailings don't get sent

Since you say that the status is running, it sounds like the job gets started okay, meaning the cron is probably running okay. Your ability to successfully manually execute the job points to me that ...
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  • 2,455
3 votes

Mailing issue. Could not identify any recipients. Perhaps the group is empty?

For me (CiviCRM 4.7.8) the problem was related to some changes introduced in 4.7.8. regarding permission checks (see GitHub PR #8415, Jira issue CRM-18159). Reverting those changes fixed the problem: ...
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  • 645

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