Questions tagged [mosaico]

For problems with the Mosaico add on for CiviMail

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10 views

How to compose HTML Body from a Mosaico Template content?

I amb creating a Mailing via API calls. I dynamically create the Moisaico code. But when the Email gets created, it doesn't have any HTML code, so I can not send it. How can I get the HTML code from ...
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7 views

Can't send test Mosaico email when using A/B testing subjects

I'm seeing an error Mailing cannot be sent. There are missing or invalid fields (subject). When trying to Test a CiviMail + Mosaico (2.8) on Civi 5.36 / D7 (flexmailer 1.1.2) and using multiple ...
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1answer
13 views

Mosaico mailing - link button showing coding

Hi would appreciate some advice - I sent out a newsletter using Mosaico and have received a message from one of the recipients saying that when the hover over a Link button they can see all the coding ...
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1answer
20 views

Mosaico refusing to run on upgrade

I am running CiviCRM version 5.43.0 on Wordpress 5.8.2 with PHP 7.4 - it's a new site, freshly installed. We had Mosaico running (though in fact at the time I think we didn't have either GD or php-...
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9 views

Link colours in Miscrosoft Outlook from emails produced with Mosaico

When I look at emails produced with Mosaico in Microsoft Outlook, the links that I have already followed come out in an almost unreadable light grey. There is an option in Mosaico UI to change the ...
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1answer
24 views

Weird Thing Happening with Trackable Emails and Multiple Civi Deployments

I work at a University where multiple departments use CiviCRM. For some reason, on one particular department, when I click on their emails that they send from CiviCRM, I get the following error: Sorry,...
2
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1answer
26 views

Weird 1px lines appearing in Mosaico emails in Outlook

I've just spent a while trying to work out what was wrong with my installation of Mosaico. I am getting random 1 pixel lines in the middle of emails and assumed I had done something wrong. I haven't ...
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0answers
24 views

Why aren't my tokens working in mosaico?

I have created a custom Drupal 8/9 module that defines hook_civicrm_tokens and hook_civicrm_tokenValues to provide tokens to CiviCRM. It works when not using mosaico, but fails (the tokens are ...
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1answer
48 views

Convert Mosaico Mailing into template

Sorry if this is a noob question, but is there a way to convert a used Mosaico Mailing into a Mosaico template? Thanks in advance P.S. - I know I can re-use the mailing, but I'd rather create a ...
1
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1answer
65 views

Create customized "block" in Mosaico

My website is on Drupal. We have preformatted Mosaico templates with header (view in your browser) and footer (social media buttons, organizational address, and unsubcribe options) in English. ...
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1answer
33 views

How to add TikTok button to the footer of a Mosaico template?

The TikTok social button is not available in de predefined socials of the Mosaico social block. Is there a way to add other predefined buttons in the footer like TikTok?
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2answers
37 views

Mosaico text alignment

I see this question was asked a few years ago and just wondering if there's any answers to it now. When entering text into various blocks in Mosaico, if we align the text to justify it appears to work ...
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1answer
16 views

Insert svg file into mosaico mailing

When I try uploading a svg file into a mosaico mailing, I get a message that this file type is not allowed. Is there a way to change settings, that allows inserting svg files, and maybe other file ...
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0answers
19 views

How to make all editors use the same images?

I've decided to get my images in order in our CiviCRM installation under Joomla so that we can use the same images in mailings, articles and events. We are using Mosaico as the Mailing editor so there ...
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0answers
23 views

Where is the image compression level set for images contained in mailings?

I've noticed that if you use the 2x or 3x image in Mosaico, which is a good idea, the image in your mailing will be quite large. Is it possible to change the jpeg compression setting to make these ...
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2answers
47 views

Can't edit mosaico templates any more

Recently we migrated our site from Drupal to Wordpress, everything seems to be working fine however we can't edit mosaico templates we had created while we were on Drupal. Have bunch of JS errors on ...
5
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1answer
54 views

Line wrapping - breaking lines longer than 998 characters - in CiviCRM (CiviMail, Flexmailer, Mosaico)

We've have experienced in some cases on emails sent from CiviCRM the DKIM signatures were getting invalid. We use a self-managed email server for this, and usually DKIM is fine. After some research I ...
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0answers
24 views

Duplication of CiviMail subject when delivered to an inbox

Can anyone tell me why 'February 2021' is repeating and is there a way to stop it? It only appears once in the Mosaico template I use as 'PreHeader Text' yet I can't seem to stop the duplication when ...
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3answers
67 views

Auto save mailing editing template in Mosaico

I have a question about creating a mailing with mosaico (civicrm/a/#/mailing/[number]), Why does auto-save not always apply when is changed? When you click close or test buttons its saved, but it ...
3
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1answer
65 views

How can I fix broken clickthrough URLs in Mosaico emails?

I've just started in on an issue with a D8 site, currently running Civi 5.25 and Mosaico 2.5. Emails sent using Mosaico with clickthrough tracking contain a mix of correct and incorrect URLs. If I add ...
5
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1answer
50 views

Is it possible to have a user that's only capability is to work with Mosaico. Specifically to Create/modify templates

I'm a one man show and this is my first excursion into setting ACLs. I have a volunteer that wants to work with me on creating & editing Mosaico email templates. At some point they may also be ...
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2answers
49 views

Why would an email have much lower open rates in the final part of an A/B test, but only in Gmail?

Recently, we sent an A/B test using Mosaico, which showed a unique open rate of about 27% for Gmail addresses. The final mailing, which was identical other than being sent a few hours later, had an ...
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0answers
38 views

How to add a Google font to Mosaico?

I want to add a Google font called 'Red Hat Display' to Mosaico, to the versafix-1 template. The answer in the question here doesn't appear to work. There's been a few Mosaico releases since then, ...
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0answers
17 views

Does CiviCRM on WP send HTML templates with Mosaico?

Simple title, simple question, but actually I'm really wondering if they all work together? On Drupal, it's a full Yes but what about WP? I can send simple HTML but any template using css would fail. ...
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2answers
62 views

Blank screen when using versafix-1 templates

This weekend I migrated my site from one server to another. The htdocs remained the same, just the infrastructure was upgraded. I backed up my sql database and files and restored them in the new ...
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2answers
50 views

Mailing not saved, must cleanup caches to be able to save again

Occasionally, we get a warning "Mailing has not been saved, Content maybe out of date, please refresh the page and try again" when trying to save a Mosaico mailing." The mailing does ...
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0answers
20 views

Random space characters were added in mailing

I have sent a newsletter yesterday using a Mosaico template. The final mail had arbitrary space characters, where one of them landed in one of the urls and render that url garbage. The spaces are not ...
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1answer
53 views

Cannot create or edit emails or templates in Mosaico

Just migrated a WordPress site to a new server. When we try to create, edit or adjust a template that uses Mosaico we cannot get the following (this is from the edit mosaico templates page and the ...
2
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0answers
45 views

Additional images in mailing using Mosaico

I have composed e-mail using Mosaico and everything looks fine. But, when I sent the mailing, I see two missing image placeholders in head and in the footer. I cannot realize why. I did the ...
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2answers
51 views

Mosaico: Unable to drag and drop images into Versafix template

I'm running civiCRM 5.28.3 on Joomla 3.9.21 with Mosaico version 2.5.159... When I try to drag an image into a content block, the dropzone in the content block resolves to a small square, and I cannot ...
3
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1answer
48 views

Unsubscribe link shows all groups in Civicrm

When an email recipients clicks on the unsubscribe link in a Mosaico email, every group in Civi is revealed. EG Are you sure you want to be removed from the mailing list(s) shown below: 100 plus ...
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2answers
135 views

Getting templates images on Mosaico

in Mosaico templates the images the images can't be seen. I don't understand why they are uploaded through this link: GET https://mydomain.com/mosaico/img/?method=placeholder&params=534,200 [HTTP/...
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1answer
96 views

Mosaico not displaying images in editor

When using Mosaico to build an email, I'm never seeing images in the editor - they display when sending tests or real emails, and when previewing the email, but in the editor they appear as a small ...
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0answers
27 views

Employer ID token not working with Mosaico

I'm composing an email with Mosaico that requires the following tokens: {contact.display_name} {contact.contact_id} {contact.current_employer} {contact.current_employer_id} The first three tokens work ...
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0answers
35 views

Mosaico extension 2.4 beta installation?

We have installed the latest of the mosaico extension (2.4.1592820024). Either entering the Mailings >> Mosaico templates area or Administer >> System status results in an error message ...
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1answer
61 views

CiviMail adding ?civiwp=CiviCRM to all links - causing links to be bad

Using Mosaico 2.3 (2.4 does not work for us) & traditional civimail. CiviCRM 5.27.1 WordPress 5.4.2 All url's in civimail append ?civiwp=CiviCRM - causing errors when linking to wordpress pages. ...
1
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1answer
75 views

Image cropping with TinyMCE in Mosaico

Does anyone have image editing enabled in Mosaico through TinyMCE? I assume it is possible through Mosaico Toolbar Configurator. Additionally, what would be truly wonderful is if there was a way to ...
5
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0answers
55 views

Open tracking for long emails isn't triggered in Gmail as the tracking image is at the bottom of the message

With Mosaico templates, it isn't that difficult to reach Gmail's limit of 102kB with an email newsletter, after which your email message is clipped and not displayed in full. This is unfortunate in ...
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1answer
66 views

Mosaico templates don't work

I have loaded Civicrm on a localhost. Everything works fine. I enabled the Mosaico extension. To do this I installed an ImageMagick plugin on Wordpress, enabled the Flexmailer and the Shoreditch theme....
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1answer
37 views

Pre-header text for mosaico mailings shows twice

When using the Pre-header Text option in a Mosaico mailing like this: The preheader text shows twice in gmail like this: Is there a way to stop this happening?
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1answer
62 views

Mosaico mail template URL's don't function properly

I'm using Mosaico to create a mail template. I have 4 different tokens in the email (2 web links and 2 Mailto: addresses). When the test email comes through everything looks good but the live ...
4
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2answers
203 views

What is the preferred way to do Marketing Automation in CiviCRM? CiviMail, Mosaico, Mautic, Forms, Landing Pages etc [closed]

This is more of a discussion point rather than a question, and I'm interested to get peoples views on topic. It's brief as I don't want to make it unreadable and please excuse the rushed ramblings and ...
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0answers
140 views

Mosaico not loading!

Yesterday I prepared a Mosaico mailing for approval. Today I was going to send it. But when I go to the mailing page, I get this error: "Mosaico cannot be displayed because this system does not meet ...
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1answer
89 views

Error: require_once(): Failed opening required 'CRM/Core/ClassLoader.php'

PHP Error: require_once(): Failed opening required 'CRM/Core/ClassLoader.php' (include_path='.:/buildkit/build/dmaster/web/sites/all/modules/civicrm/:/buildkit/build/dmaster/web/sites/all/modules/...
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1answer
142 views

Mosaico image upload and gallery error

When trying to upload an image to the Mosaico editor I get an internal server error and the image doesn't appear in the template nor in the gallery. However, when I check the upload folder the image ...
4
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1answer
56 views

Is is possible to save blocks from one mailing to reuse in another mailing using CiviCRM Mosaico?

I have two different newsletters – a monthly one to our full mailing list and a weekly one every other week to a smaller group. They use different templates so I cannot simply reuse a weekly issue as ...
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0answers
48 views

Mosaico Toolbar Editor - how do we get file upload?

On the latest and greatest of Civi and Mosaico, I installed this extension: https://github.com/ginkgostreet/com.ginkgostreet.mosaicotoolbarconfig However, what plugin and toolbar control would get us ...
2
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1answer
171 views

Manage the image gallery in mosaico

As you upload images into Mosaico mailings they get stored in a Mosaico "Gallery". We're now beginning to find duplicate images in the gallery as different users have uploaded the same image at ...
1
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1answer
47 views

CSS shows at top of mosaico emails

Any ideas why I'm seeing a big block of CSS at top of the HTML preview, and email test of mailing from Mosaico? Everything is updated to latest versions (Civi, Flexmailer and Mosico) I've tried ...
1
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2answers
52 views

Flush system cache does not work during installation of Drupal Profile

I am creating a distribution Drupal profile which is bundling CiviCRM and CiviCRM extensions. Background Currently, I am having an issue with extensions that CiviCRM settings, for example, Mosaico ...