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I can't say that I know why this is happening, but the menu often disappears for me each time I upgrade CiviCRM to 5.17.x or beyond. I realise your CiviCRM version is a bit older, but perhaps my fix will work for you too: I find that the CiviCRM menu reappears consistently if I visit the "Settings - Resource URLs" page (which you have a partial screenshot ...


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