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petednz - fuzion ♦
petednz - fuzion ♦
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IWhy Why, in Civicase, is 'other relationships' purely additive & why do they show up on every subsequent case?

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Andy Clark
Andy Clark
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If I manually add someone to 'Other Relationships' in Civicase by using 'Add members to Case Resources', then that someone then shows up in ALL cases under 'other relationships' - not just for the client where I added the contact. And, there is no way of removing them to correct the situation - I've looked at the database tables and can't find where this info is stored. For example I added Joe Bloggs in 'Other Relationships' using 'Add members to Case Resources' - and now 'Joe Bloggs' shows up in ALL cases in 'other relationships' - but if I look at Joe Bloggs contact records it shows no relationships at all. Is this a bug or a WAD? And how can I remove these contacts?

If I manually add someone to 'Other Relationships' in Civicase, that someone then shows up in ALL cases under 'other relationships' - not just for the client where I added the contact. And, there is no way of removing them to correct the situation - I've looked at the database tables and can't find where this info is stored. For example I added Joe Bloggs in 'Other Relationships' - and now 'Joe Bloggs' shows up in ALL cases in 'other relationships' - but if I look at Joe Bloggs contact records it shows no relationships at all. Is this a bug? And how can I remove these contacts?

If I manually add someone to 'Other Relationships' in Civicase by using 'Add members to Case Resources', then that someone then shows up in ALL cases under 'other relationships' - not just for the client where I added the contact. And, there is no way of removing them to correct the situation - I've looked at the database tables and can't find where this info is stored. For example I added Joe Bloggs in 'Other Relationships' using 'Add members to Case Resources' - and now 'Joe Bloggs' shows up in ALL cases in 'other relationships' - but if I look at Joe Bloggs contact records it shows no relationships at all. Is this a bug or a WAD? And how can I remove these contacts?

Source Link
Andy Clark
Andy Clark
  • 5k
  • 1
  • 12
  • 14

IWhy, in Civicase, is 'other relationships' purely additive & why do they show up on every subsequent case?

If I manually add someone to 'Other Relationships' in Civicase, that someone then shows up in ALL cases under 'other relationships' - not just for the client where I added the contact. And, there is no way of removing them to correct the situation - I've looked at the database tables and can't find where this info is stored. For example I added Joe Bloggs in 'Other Relationships' - and now 'Joe Bloggs' shows up in ALL cases in 'other relationships' - but if I look at Joe Bloggs contact records it shows no relationships at all. Is this a bug? And how can I remove these contacts?