Timeline for Display thank you page for Pay Later (ed: was offline) contributions (civicontribute)
Current License: CC BY-SA 4.0
5 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Jul 31, 2022 at 20:23 | comment | added | Don Alejandro | I have the same problem using the Pay later option. CiviCRM used to display a thank-you page (including 'Pay later instructions') when a donation was confirmed. CiviCRM now loads a fresh donation page (at least for pay-later). Doesn't matter whether a confirmation page is used or not. CiviCRM does record the donation and sends a thank-you email that includes the pay-later instructions. When I tested our primary donation page (which used to display a thank you page for pay later) it also now loads a fresh donation page. Not sure when it changed (we're up to version 5.50.2) | |
| Apr 28, 2022 at 13:38 | comment | added | RebeccaTregenna | If pay later is enabled the 'pay later instructions' are also displayed on the final thank you page (just checked on two of our sites and they appear between the user defined 'thank you' message text and above the contribution section so maybe just a configuration change that's necessary? | |
| Apr 25, 2022 at 19:40 | comment | added | Rachelle Niemela | They can get an email receipt but that is after the fact. We would prefer to send them another email and not the receipt because we're gathering info via a profile so want to confirm what they've submitted there. | |
| Apr 25, 2022 at 19:18 | comment | added | Rachelle Niemela | Yes, I mean pay-later. We are using a contribution page. But the confirmation page is a page that displays the information they submitted prior to hitting the final submit. With a PayPal submission, when you get redirected to PayPal, and you hit return to merchant, there's a thank you page that gets displayed. If you're paying pay-later and you hit submit, you stay on that page. There's no thank you page, and no opportunity to display "please send your contribution to xxx". So there's no real confirmation for the person that anything really happens. | |
| Apr 24, 2022 at 14:48 | history | answered | Demerit | CC BY-SA 4.0 |