2

When I open a case with a contact, the case tab does not show up on their contact summary. The case exists I can edit it through the case dashboard and it creates the correct relationships. I did a smarty debug and there's no tab info for case, so it's not just 'hiding'. I also tried on more than one contact, and more than one contact sub type, no dice.

Any ideas why the case tab doesn't populate? Or where I can go poking to figure it out.

(I'm running civic 4.6.4 on WP 4.4.4)

Improve this question
3
  • Ray - it helps the community if you come back to answers and either critique them or +1 / Accept them
    – petednz - fuzion ♦
    Commented Oct 1, 2017 at 3:46
  • @petednz-fuzion I do apologize, I'm no longer part of the set up that the above question is part of so I can't verify the below answer. Is there someway to indicate that?
    – RayWright
    Commented Oct 1, 2017 at 15:51
  • hi ray. never mind. just that stackexchange keeps pulling this back to top of list because "This question has answers that may be good or bad; the system has marked it active so that they can be reviewed." I verified it by going to dmaster.demo.civicrm.org/civicrm/contact/… and seeing Cases, then as per the answer (in reverse) going to /civicrm/admin/setting/preferences/display?reset=1, then going back to cid=202 and confirming the Case tab does not show. Answer seems spot on to me
    – petednz - fuzion ♦
    Commented Oct 1, 2017 at 18:32

1 Answer 1

Reset to default
1

Check the display preferences (Admin > Customize .. > Display Prefs) and make sure for Viewing Contacts that Cases is selected

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.