I wish to create a role that is able to view all contacts, but unable to edit the contact details. However, this role should be able to create cases. I have tried the disable the access on "Edit All Contacts' and "Edit My COntacts". However, when I use disable the rule, I am unable to create case

  • Does the role have Civicase: add cases permission?
    – Lars SG
    Commented Jul 12, 2023 at 12:39

1 Answer 1


The below works for me just if you don't have Add Contacts permission you have to visit the contact summary first and then choose Add Case from the Actions dropdown.

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