I have this problem on CiviCRM 4.6.8 with Joomla, and reproduced on the demo server.

If I rename an activity (from Administer->Customize Data->Activity Types) used for a Timeline within CiviCase, I can't figure out how to get the activity label to update in the backend or frontend of CiviCase. Even if I remove the activity from the timeline and try to re-add it, it uses the original name.

Is there any way to rename it without deleting the Activity type and creating a new one?

  • Correction: the new names do show up in the front end, when a new Case is created. I can't get the change to show up in the CiviCase configuration area, though.
    – Norris
    Commented Oct 7, 2015 at 6:35
  • 1
    It's probably just a name vs label thing. The config files use name because that's the reason for name vs. label - when the label changes you don't have to go and change any config or code references anywhere. Pretend that the name was actually a number not a phrase - you wouldn't expect it to change if the corresponding label changed. I suppose the config screen could show both? Are you having any problems on the front-end side?
    – Demerit
    Commented Oct 7, 2015 at 18:44
  • That makes sense. Front-end seems fine, so it's just a bit confusing on the back-end if the label is changed to something completely different, and the name doesn't reflect that change. But it's reasonable to just create a new activity if really needed for the back-end, so long as the front-end displays the changes properly (as it does).
    – Norris
    Commented Oct 8, 2015 at 0:46

1 Answer 1


There is an open issue for this here: https://issues.civicrm.org/jira/browse/CRM-16664

Latest comment from the core team is:

This is both hard to fix and low priority because it only affects super admins who have privileges to define case types. Patches or funding would be most welcome in moving this issue forward.

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