We are having a problem in setting up our Scheduled Reminders for Membership Renewals. The reminders are sent out as scheduled, but the relationship between Contact to Membership (which is through a foreign key in the database) seems to be broken as far as inserting tokens into the renewal email.

For example, adding lines to our Expiration Template like:

Paid thru: {membership.end_date} Member since: {membership.join_date}

only replaces the tokens with blank in our email tests.

I found this reference from 2015 in the old CiviCRM Community Forum, but am re-posting here. I can't believe this is an unresolved issue. I use other membership software, like aMember PRO, and this is one of the most basic functions in renewal reminder emails.

If it has been resolved, please point me to a solution. My searches in this Stack Exchange haven't worked for me.

Thanks for any help!