Twilio Extension: "The selected contacts have no valid phone, or prefer not to receive SMS, or are deceased."

Question

I am on Drupal 7.51 / CiviCRM 4.7.12

I have just installed Twilio (SMS) Extension, purchased a number (+33... (France) from Twilio), upgraded my account, and configured Twilio Extension accordingly (as per https://wiki.civicrm.org/confluence/display/CRMDOC/Setting+up+a+SMS+Provider+for+CiviSMS) : filling username and password with the LIVE API Credentials specified at https://www.twilio.com/console/account/settings.

When I test it (on a test Group), I get the following Error Message :

The selected contacts have no valid phone, or prefer not to receive SMS, or are deceased.

(I did not configure inbound SMS)

Any suggestion would be welcome

Answer 1

Just the start of debugging, but maybe it evolves to a complete answer. I focus on the fact that the Send SMS menu does not show on a contact with a valid mobile phone. Can you execute the following script with your test contact_id (my test contact id = 204)?

<pre>
<?php
  $testContactId = 204;
  civicrm_initialize();
  if(CRM_SMS_BAO_Provider::activeProviderCount()){
     echo "SMS provider configured\n";
     $mobileTypeID = CRM_Core_OptionGroup::getValue('phone_type', 'Mobile', 'name');
     echo "Mobile type id =  $mobileTypeID \n";
       print_r(CRM_Contact_BAO_Contact_Location::getPhoneDetails($testContactId, $mobileTypeID));
  } else {
     echo "NO Sms provider configured\n";
 };
?>
</pre>

To execute the script save it to a file (for example test.php) and run it with

drush scr test.php

Hopefully, we get a hint if the configuration of the provider is the problem or the details of the test contact.

Update When you have only web access the code can be executed on a Drupal instance as follows:

• Enable the Drupal PHP Filter module.
• Create a new Article
• Past the script as contents of the article
• Set the filter to PHP Code
• Use the preview button for the result.

A word of warning, enabling the PHP Filter is a security risk because it allows the execution of arbitrary PHP code in every Drupal page.

Answer 2

I got the send SMS working on my test instance. I post here the screenshots. Maybe it will be of help if you compare?

1. The objective is to show the Send SMS menu. That makes it possible to send a single SMS for testing purposes.
2. The test contact must have a phone number of the type mobile, and it must be the Primary.
3. No privacy option is set.

This is the configuration of my SMS provider screen. API parameters have no effect, but the checkbox Is this provider active? (2) does!.

Answer 3

Thanks a lot, Kainuk for your screenshots : the error is on my side : I thought that just the number had to be a mobile number : I did not realize that, moreover, this number had to be defined as a Home Mobile phone number.

I have now to change that in my webforms (and then fix this in all the database, but I can manage this directly with phpmyadmin).

Thanks again a lot : I would not have found that by myself.