Questions tagged [sms]
The sms tag has no usage guidance.
80 questions
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CiviSMS is not selecting the Primary mobile number
Using the Actions menu to send an outbound SMS. Where contacts have more than one valid mobile number, the activity is not loaded with the number that is set to Primary. It loads a number that is not ...
- 1,334
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28
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Using CiviRules to send SMS via Twilio
I have the Twilio extension installed and working for sending individual SMS messages. However, I don't see any way to trigger an SMS message via CiviRules. Has this not been developed or am I missing ...
- 353
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129
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Can you add an sms link to an email?
So when sending an email, insert link allows for types URL, anchor, email & phone (which is very nifty & opens phone app)
Is there any extension which adds link type sms? which would open sms ...
- 561
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87
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SMS Text Messaging Stopped Altogether
We are using CIVICRM 5.463.
We have Twilio SMS set up and it did work great for a period of time but now has stopped working for individual and group texts.
The send outbound SMS cron job is ...
- 121
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53
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SMS and "view in browser"
We communicate with the families we serve via SMS, email has proven much less effective. Is there a way to send via SMS a link to a fully formatted, personalized message? Akin to a "view in ...
- 705
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39
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Outbound Twilio SMS to group - Will send to some, but not all
We have Twilio SMS set up and it works great for the most part.
The issue we are having, however, is trying to send to a group of contacts. The group has 137 individual contacts in it. When I try to ...
- 121
2
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450
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How do you answer the Opt-In question when applying for a 10DLC (10 digit long code) for sending SMS messages in the United States?
In the United States, you now have to apply for a 10DLC (10 digit long code) in order to send text messages from CiviCRM to your contacts.
I recently tried to follow all the instructions to register ...
- 1,316
3
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94
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Sending MMS through CiviCRM?
My org recently integrated Twilio with CiviCRM and while we're excited to start using something for SMS that's connected to the database, it doesn't look like we'll be able to send multimedia (MMS) ...
- 31
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24
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SMS number validation
Are there common practices or extensions that could help with validating SMS phone numbers? Not their format, but to validate that the contact really owns that number.
For example: as a user, I fill ...
- 3,521
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32
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Activity Tokens in SMS via Civi Rules
I'm trying to set up sms reminders for activities. And am trying to configure this with CiviRules.
For example, a client has an initial assessment with our youth service. I want to send a reminder ...
- 2,037
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Problems with sending SMS message after upgrading to PHP 7.4
I have installed Civi 5.51.1 over PHP7.2 and the send SMS function worked fine as it has for the past few years. However, the system complained about PHP 7.2 and said I should upgrade to PHP7.4.
After ...
- 11
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57
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SMS: search v pre-built group (Queue overflow)
I know SMS infrastructure was built off of CiviMail but there is a key difference when building a recipient list from search.
Email - schedule/send via CiviMail > creates hidden group
SMS - ...
- 3,711
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40
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How to calculate SMS length, size or number for non-english languages?
Depending on the character table SMS length is variable. CiviCRM from 5.40 can count the number of character but for languages using diacritics the actual size will be calculate differently.
How can I ...
- 2,655
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Security aspects of Civicrm SMS API functionality
We are aiming to implement SMS messaging in the UK Research environment
We are concerned about the Information Governance and Data Security aspects of SMS messaging, and are therefore interested in ...
- 13
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32
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Sending CiviCRM outgoing SMS on a case
It doesn't appear that CiviCRM can send an outbound SMS via an activity on a case. The outbound SMS activity shows as a normal activity, rather than the send SMS screen. Is this normal / expected ...
- 479
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23
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Action "Outbound SMS" from Contact screen not working
Appears to be a new problem, wondering if it's working for other CiviSMS users. It works well when a contact is check-marked in search results and the action invoked from that screen. However if click ...
- 705
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46
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SMS not showing up in the actions menu
I have installed and set up the SMS Clickatell extensions and activated the provider on CiviCRM, but SMS doesn't show up in the actions menu of a contact and the batch SMS isn't working.
Do you have ...
- 103
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355
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Twilio Inbound SMS: 404/502 Responses
CiviCRM: WordPress V5.6.2, hosted on CiviHosting
We can successfully send outbound SMS messages but cannot receive replies back through the webhook in Twilio. We either get HTTP 404 Not Found, 502 Bad ...
- 61
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2
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93
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Help for developing an extension for SMS
We are trying to create a new extension for an SMS provider and after days of struggling, we're still not successful, even if a great part of the job is probably done.
We followed the documentation ...
- 2,655
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58
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Mass SMS recipients count
Wordpress 5.5.3, CiviCRM 5.31.0.
While testing Mass SMS with new Twilio account we've discovered it does not quite work. Searching for a solution here and across lab.civicrm.org haven't helped much. ...
- 2,186
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41
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Which SMS provider would you recommend?
We want to implement a SMS gateway for a client and we are wondering about which one to choose.
I found and read this post from 2016 and I'd like to know if there are new solutions or positive ...
- 2,655
4
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2
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122
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How to convert a STOP message sent to an SMS provider into the "Do not SMS" privacy preference in CiviCRM?
Most SMS providers allow you to respond with STOP to indicate that you no longer want to receive SMS messages. If we try to send another message to a phone number that has replied with STOP, it won't ...
- 1,316
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205
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Signature error using AWS SNS/SMS to send SMS message using Civi extension - uk.compucorp.civicrm.amazonsns
AWS Error - Error Sending SMS through Amazon SNS [SignatureDoesNotMatch]: - The request signature we calculated does not match the signature you provided.
Using amazonsns extension. Can send ...
- 1,239
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Is there a way to generate a click-through report from a Mass SMS?
Unlike How do I prevent CiviSMS from converting my URLs to longer clickthrough-aware URLs?, I'd like to take advantage of clickthrough tracking in mass SMS's. The links in the SMS message are replaced ...
- 705
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31
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Set the length and/or format of the checksum
Many of our constituents' online access is limited to a phone, and we get much better response to SMS text messages than to emails. For some contacts, however, clicking on the link in the text message ...
- 705
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83
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Can we be notified when civi recieves an SMS?
I would like to know if there is a way users can be notified when a client replies to a text that has come from Civi. Our system is currently receiving SMS that have been sent to civi, but the only ...
- 21
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19
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Send SMS shows wrong numbers
If an extended search result shows a group of people with different phone number types as primary in some cases contacts a shown with the phone number of other contacts.
The pattern is as follows:
...
- 1
2
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27
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List unassigned Inbound SMS activities
I'm facing the same issue as spidersilk in this old question - Is there a way to add a custom field to the Inbound SMS activity type?. Trying to keep the one CiviCRM instance I support as "out of the ...
- 705
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72
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Anyone want to try programming an extension for the world's easiest sms provider?
I would really like to have an extension for the NowSMS provider, and I've been through the documentation and creating an extension with civix, but there is just too much of it that is over my head. ...
- 93
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outgoing sms activity link to provider when using multiple providers?
I'm testing out multiple sms providers, and I'm using the api to do reads for reporting on the back end, but I can't seem to figure out how the system knows which sms provider sent a particular sms. ...
- 93
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Documentation for new sms provider?
I use NowSMS for my SMS provider instead of Twilio and Clickatell. NowSMS goes through a cell phone, which is flat rate pricing instead of per text. I've found documentation for twilio or clickatell, ...
- 93
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Send QR code via SMS?
Does anyone know whether it is possible to send QR codes to event participants via CiviSMS? A client wants us to send participant's QR codes to their mobiles.
- 1,114
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452
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Twilio Schema validation warning
CiviCRM 5.15.1, WordPress 5.2.2
My org has been successfully sending bulk SMS via Civi/Twilio for a couple weeks, however we are having problems setting up inbound capability.
The Long Number we ...
- 159
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84
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Is unicode not supported in clickatell SMS extension?
I have CiviCRM 5.13 on Drupal7 with the clickatell v4.1 extension for SMS. Clickatell integration works, I can send test SMS via HTTPS from the browser to test phones. Database and environment is set ...
- 397
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83
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Twilio extension failure w/ DB Error: unknown error
Twilio extension worked great for the past year, but fails now. Outgoing messages seem unable to reach the Twilio API, though CRON is working. I've tried different versions of PHP with no effect. I've ...
- 604
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54
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TWILIO CiviCRM SMS Conversations wordpress webhook
I am trying to get SMS Conversations to work using Twilio. I have the outbound SMS working but the responses are not processed (inbound SMS to Civi). The given URL for the Webhook does not work. Is ...
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Mass SMS issue, singular works
Using click a tell extension (4.1) with CiviCRM (5.8.2)
When in a contact record can send a SMS with no problem- is delivered straight away.
When using 'Mass SMS' and clicking 'Send immediately' it ...
- 21
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228
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clickatell sms "Recipient phone number is invalid or recipient does not want to receive SMS"
wordpress 4.9.6 Clickatell 4.1
All was working fine until upgrade to Civi 5.22 and upgrade to SMS API 1.5
(yup in retrospect should have tested separately!)
phone is home-mobile-primary
- 561
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71
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Not receiving Telerivet SMS to CiviCRM
I've followed all the instructions according to this documentation but when I test the incoming SMS', I do not see the SMS's coming into CiviCRM.
Below are the settings I have set up in Telerivet ...
- 141
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43
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Forward/Copy SMS to CiviCRM
I have a question about SMS, which a client has asked me about.
The problem
The staff member sends an SMS to a client via mobile
The client responds by SMS (their mobile) to the staff member.
...
- 846
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205
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WordPress Twilio Inbound SMS Callback URL failing when request method is POST
I set up Twilio with CiviCRM and WordPress a few weeks ago. Inbound SMS was working fine, but suddenly stopped.
I have the webhook URL for SMS in Twilio set to https://mydomain.com/civicrm/?page=...
- 165
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Can Twilio 'from' number be a text field with the organisation name?
With Clickatell it's easy to have the 'from' number of an SMS set to your organisation name - such as 'ABC NFP' rather than '01332 46000'. Several people have asked whether this can be the case for ...
- 4,965
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Sending SMS Error : Invalid or missing integration API Key
I just upgraded to 4.7.28 on wordpress 4.9.1 I am trying to setup my Clickatell SMS provider but I am getting a strange error;
However I have dobble checked the details and have tested it using the ...
- 139
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CiviCRM Extension: SMS Inbox Requirements
Does anyone have any prototype/working SMS inbox functionality?
What would you ideally like to see in an SMS inbox?
So far I've:
Mark message as read.
Attach SMS to contact.
Other suggestions ...
- 2,343
3
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214
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Twilio - how to disable inbound SMS
My client has asked me to disable Twilio handling replies from users - anyone know how this is done? i.e. outbound only, no inbound. The number I am renting says it can send/receive SMS - So I want ...
- 4,965
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169
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Mass SMS broken, single SMS kind of works
Ok so this is a strange one. SMS has been working for years on our site without issue however it isn't used very frequently so I'm not quite sure when it 'broke'
Bit of background: Using 4.7.22 on ...
- 49
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209
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Twilio extension stopped working; neither individual nor mass SMS go through
Trying to run mass SMS on Twilio which worked great a few months ago, and now it falls apart. Also we hang when trying to send an individual SMS.
And right after trying to send SMS, the run-all-jobs-...
- 604
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157
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CiviCRM Integration with SMS Gateway custom API
How to send SMS using the API when the CRM user will open a new case.
The SMS gateway has it's own API and I know how to integrate with it. I tried to edit in the code but it's very big what's ...
- 21
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256
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Rotate SMS providers to get around 200 messages per day limit?
According to this twilio page (https://twilio.radicalskills.com/projects/messaging-in-production/1.html#long-or-short-code) - if you send more than 200 SMS messages per day while using a "long code" ...
- 1,316
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71
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Scheduled SMS Reminders aren't delivering
I've set up a Scheduled Reminder for an activity with the following parameters:
Activity type= Custom Type
Activity status= Scheduled
When= 1 day before scheduled activity date and time
Recipients= ...
- 1,378