Questions tagged [sms]
The sms tag has no usage guidance.
71
questions
1
vote
1answer
29 views
SMS: search v pre-built group (Queue overflow)
I know SMS infrastructure was built off of CiviMail but there is a key difference when building a recipient list from search.
Email - schedule/send via CiviMail > creates hidden group
SMS - ...
2
votes
1answer
20 views
How to calculate SMS length, size or number for non-english languages?
Depending on the character table SMS length is variable. CiviCRM from 5.40 can count the number of character but for languages using diacritics the actual size will be calculate differently.
How can I ...
1
vote
1answer
12 views
Security aspects of Civicrm SMS API functionality
We are aiming to implement SMS messaging in the UK Research environment
We are concerned about the Information Governance and Data Security aspects of SMS messaging, and are therefore interested in ...
1
vote
1answer
19 views
Sending CiviCRM outgoing SMS on a case
It doesn't appear that CiviCRM can send an outbound SMS via an activity on a case. The outbound SMS activity shows as a normal activity, rather than the send SMS screen. Is this normal / expected ...
1
vote
1answer
16 views
Action "Outbound SMS" from Contact screen not working
Appears to be a new problem, wondering if it's working for other CiviSMS users. It works well when a contact is check-marked in search results and the action invoked from that screen. However if click ...
0
votes
0answers
13 views
SMS webhook functionality (opt outs and undeliverables)
I am currently using Twilio. It it correct that the webhook is only used for inbound SMS messages?
Is it supposed to handle STOP requests, undeliverables (phones that should be set to landline and not ...
0
votes
0answers
16 views
Twilio SMS problem
I've installed Twilio SMS but when I try to send I just get an error message page...
There has been a critical error on this website.
Could anyone help me troubleshoot and fix?
2
votes
1answer
26 views
SMS not showing up in the actions menu
I have installed and set up the SMS Clickatell extensions and activated the provider on CiviCRM, but SMS doesn't show up in the actions menu of a contact and the batch SMS isn't working.
Do you have ...
1
vote
1answer
92 views
Twilio Inbound SMS: 404/502 Responses
CiviCRM: WordPress V5.6.2, hosted on CiviHosting
We can successfully send outbound SMS messages but cannot receive replies back through the webhook in Twilio. We either get HTTP 404 Not Found, 502 Bad ...
2
votes
2answers
65 views
Help for developing an extension for SMS
We are trying to create a new extension for an SMS provider and after days of struggling, we're still not successful, even if a great part of the job is probably done.
We followed the documentation ...
0
votes
2answers
47 views
Mass SMS recipients count
Wordpress 5.5.3, CiviCRM 5.31.0.
While testing Mass SMS with new Twilio account we've discovered it does not quite work. Searching for a solution here and across lab.civicrm.org haven't helped much. ...
0
votes
1answer
24 views
Which SMS provider would you recommend?
We want to implement a SMS gateway for a client and we are wondering about which one to choose.
I found and read this post from 2016 and I'd like to know if there are new solutions or positive ...
4
votes
2answers
57 views
How to convert a STOP message sent to an SMS provider into the "Do not SMS" privacy preference in CiviCRM?
Most SMS providers allow you to respond with STOP to indicate that you no longer want to receive SMS messages. If we try to send another message to a phone number that has replied with STOP, it won't ...
0
votes
1answer
88 views
Signature error using AWS SNS/SMS to send SMS message using Civi extension - uk.compucorp.civicrm.amazonsns
AWS Error - Error Sending SMS through Amazon SNS [SignatureDoesNotMatch]: - The request signature we calculated does not match the signature you provided.
Using amazonsns extension. Can send ...
2
votes
0answers
14 views
Is there a way to generate a click-through report from a Mass SMS?
Unlike How do I prevent CiviSMS from converting my URLs to longer clickthrough-aware URLs?, I'd like to take advantage of clickthrough tracking in mass SMS's. The links in the SMS message are replaced ...
1
vote
0answers
20 views
Set the length and/or format of the checksum
Many of our constituents' online access is limited to a phone, and we get much better response to SMS text messages than to emails. For some contacts, however, clicking on the link in the text message ...
2
votes
1answer
66 views
Can we be notified when civi recieves an SMS?
I would like to know if there is a way users can be notified when a client replies to a text that has come from Civi. Our system is currently receiving SMS that have been sent to civi, but the only ...
0
votes
0answers
16 views
Send SMS shows wrong numbers
If an extended search result shows a group of people with different phone number types as primary in some cases contacts a shown with the phone number of other contacts.
The pattern is as follows:
...
2
votes
1answer
25 views
List unassigned Inbound SMS activities
I'm facing the same issue as spidersilk in this old question - Is there a way to add a custom field to the Inbound SMS activity type?. Trying to keep the one CiviCRM instance I support as "out of the ...
1
vote
1answer
66 views
Anyone want to try programming an extension for the world's easiest sms provider?
I would really like to have an extension for the NowSMS provider, and I've been through the documentation and creating an extension with civix, but there is just too much of it that is over my head. ...
1
vote
1answer
17 views
outgoing sms activity link to provider when using multiple providers?
I'm testing out multiple sms providers, and I'm using the api to do reads for reporting on the back end, but I can't seem to figure out how the system knows which sms provider sent a particular sms. ...
3
votes
2answers
79 views
Documentation for new sms provider?
I use NowSMS for my SMS provider instead of Twilio and Clickatell. NowSMS goes through a cell phone, which is flat rate pricing instead of per text. I've found documentation for twilio or clickatell, ...
2
votes
2answers
710 views
Send QR code via SMS?
Does anyone know whether it is possible to send QR codes to event participants via CiviSMS? A client wants us to send participant's QR codes to their mobiles.
3
votes
1answer
300 views
Twilio Schema validation warning
CiviCRM 5.15.1, WordPress 5.2.2
My org has been successfully sending bulk SMS via Civi/Twilio for a couple weeks, however we are having problems setting up inbound capability.
The Long Number we ...
3
votes
1answer
67 views
Is unicode not supported in clickatell SMS extension?
I have CiviCRM 5.13 on Drupal7 with the clickatell v4.1 extension for SMS. Clickatell integration works, I can send test SMS via HTTPS from the browser to test phones. Database and environment is set ...
0
votes
1answer
71 views
Twilio extension failure w/ DB Error: unknown error
Twilio extension worked great for the past year, but fails now. Outgoing messages seem unable to reach the Twilio API, though CRON is working. I've tried different versions of PHP with no effect. I've ...
2
votes
0answers
41 views
TWILIO CiviCRM SMS Conversations wordpress webhook
I am trying to get SMS Conversations to work using Twilio. I have the outbound SMS working but the responses are not processed (inbound SMS to Civi). The given URL for the Webhook does not work. Is ...
2
votes
0answers
24 views
Mass SMS issue, singular works
Using click a tell extension (4.1) with CiviCRM (5.8.2)
When in a contact record can send a SMS with no problem- is delivered straight away.
When using 'Mass SMS' and clicking 'Send immediately' it ...
0
votes
3answers
201 views
clickatell sms "Recipient phone number is invalid or recipient does not want to receive SMS"
wordpress 4.9.6 Clickatell 4.1
All was working fine until upgrade to Civi 5.22 and upgrade to SMS API 1.5
(yup in retrospect should have tested separately!)
phone is home-mobile-primary
2
votes
2answers
59 views
Not receiving Telerivet SMS to CiviCRM
I've followed all the instructions according to this documentation but when I test the incoming SMS', I do not see the SMS's coming into CiviCRM.
Below are the settings I have set up in Telerivet ...
1
vote
1answer
33 views
Forward/Copy SMS to CiviCRM
I have a question about SMS, which a client has asked me about.
The problem
The staff member sends an SMS to a client via mobile
The client responds by SMS (their mobile) to the staff member.
...
1
vote
1answer
160 views
WordPress Twilio Inbound SMS Callback URL failing when request method is POST
I set up Twilio with CiviCRM and WordPress a few weeks ago. Inbound SMS was working fine, but suddenly stopped.
I have the webhook URL for SMS in Twilio set to https://mydomain.com/civicrm/?page=...
4
votes
1answer
297 views
Can Twilio 'from' number be a text field with the organisation name?
With Clickatell it's easy to have the 'from' number of an SMS set to your organisation name - such as 'ABC NFP' rather than '01332 46000'. Several people have asked whether this can be the case for ...
1
vote
1answer
184 views
Sending SMS Error : Invalid or missing integration API Key
I just upgraded to 4.7.28 on wordpress 4.9.1 I am trying to setup my Clickatell SMS provider but I am getting a strange error;
However I have dobble checked the details and have tested it using the ...
1
vote
1answer
58 views
CiviCRM Extension: SMS Inbox Requirements
Does anyone have any prototype/working SMS inbox functionality?
What would you ideally like to see in an SMS inbox?
So far I've:
Mark message as read.
Attach SMS to contact.
Other suggestions ...
3
votes
1answer
92 views
Twilio - how to disable inbound SMS
My client has asked me to disable Twilio handling replies from users - anyone know how this is done? i.e. outbound only, no inbound. The number I am renting says it can send/receive SMS - So I want ...
4
votes
2answers
150 views
Mass SMS broken, single SMS kind of works
Ok so this is a strange one. SMS has been working for years on our site without issue however it isn't used very frequently so I'm not quite sure when it 'broke'
Bit of background: Using 4.7.22 on ...
0
votes
1answer
173 views
Twilio extension stopped working; neither individual nor mass SMS go through
Trying to run mass SMS on Twilio which worked great a few months ago, and now it falls apart. Also we hang when trying to send an individual SMS.
And right after trying to send SMS, the run-all-jobs-...
2
votes
1answer
141 views
CiviCRM Integration with SMS Gateway custom API
How to send SMS using the API when the CRM user will open a new case.
The SMS gateway has it's own API and I know how to integrate with it. I tried to edit in the code but it's very big what's ...
1
vote
2answers
233 views
Rotate SMS providers to get around 200 messages per day limit?
According to this twilio page (https://twilio.radicalskills.com/projects/messaging-in-production/1.html#long-or-short-code) - if you send more than 200 SMS messages per day while using a "long code" ...
1
vote
0answers
65 views
Scheduled SMS Reminders aren't delivering
I've set up a Scheduled Reminder for an activity with the following parameters:
Activity type= Custom Type
Activity status= Scheduled
When= 1 day before scheduled activity date and time
Recipients= ...
0
votes
1answer
151 views
How to setup Clickatell
I am having issues trying to setup Clickatell SMS provider, I am running Civi 4.6.26 on wordpress 4.7.5 using the clickatell extension 3.0 and have a Clickatell Platform account.
I keep getting "ERR: ...
0
votes
1answer
168 views
PlaySMS gateway
I've just created my own sms gateway using a Huawei E303 dongle and a cheap GSM sim card and I forsee great possibilities if a CIVI extension can be developed for this. Its based on the OS PlaySMS ...
1
vote
1answer
10 views
Searching for SMS Campaigns
I am unable to search Campaigns in my sent SMS's. It appears that the field for searching archive SMS's via campaign has disappeared
1
vote
1answer
119 views
Still can't send SMS individually via Twilio extension
I keep getting
One Message Not Sent
A 'From' phone number is required. For more information, see https://www.twilio.com/docs/errors/21603
... despite having followed all the setup ...
3
votes
1answer
252 views
Inbound SMS from Twilio not showing up in CiviCRM (getting 404 error on HTTP POST)
I'm really enjoying CiviCRM (recently upgraded to 4.7.13) and was excited about its SMS capabilities. So far, I have been successful in using CiviSMS with Twilio to schedule/send bulk messages.
But, ...
2
votes
1answer
33 views
What Permission should I grant to allow some Contacts to sens SMS's
I have just installed Twilio Extension (to send SMS's)
What permission must I grant to enable some Contacts to send SMS's (currently, SMS - schedule/send action is only available to me (administrator)...
1
vote
3answers
98 views
Twilio Extension: "The selected contacts have no valid phone, or prefer not to receive SMS, or are deceased."
I am on Drupal 7.51 / CiviCRM 4.7.12
I have just installed Twilio (SMS) Extension, purchased a number (+33... (France) from Twilio), upgraded my account, and configured Twilio Extension accordingly (...
2
votes
1answer
76 views
How to send a contribution receipt through a text message when receiving a donation
I would like to know if it is possible to send a text confirmation message or a WhatsApp when we receive a contribution from a donor.
0
votes
1answer
60 views
Do mass SMS work in 4.7.11 using Clickatell?
I can send a single SMS in 4.7.11 using Clickatell. But a mass SMS fails with the following message from the cron task 'finished execution of Send Scheduled SMS with result: Failure, Error message: ...