Appears to be a new problem, wondering if it's working for other CiviSMS users. It works well when a contact is check-marked in search results and the action invoked from that screen. However if click on the contact and then select action "Outbound SMS" the "To" field is not pre-populated and non-functional.

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CiviCRM 5.40.2, Twilio extension 1.2.1, Drupal 7.82

  • and the phone number of that contact is correctly formatted etc and is def. a mobile number?
    – petednz - fuzion
    Commented Aug 27, 2021 at 21:46

1 Answer 1


There were some problems in 5.40 with sms if using popup screens. It's fixed in 5.40.3 https://lab.civicrm.org/dev/core/-/issues/2777.

Temporary workaround if you don't want to update is turn off popups at administer - customize - display preferences.

  • The workaround addressed the problem so your diagnosis is correct. Thanks.
    – wil_SRQ
    Commented Aug 28, 2021 at 3:34
  • 1
    Confirming that upgrading to CiviCRM 5.40.4 corrected the problem, the workaround isn't needed any longer. Thanks again.
    – wil_SRQ
    Commented Aug 28, 2021 at 16:20

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