I have a question about SMS, which a client has asked me about.
The staff member sends an SMS to a client via mobile The client responds by SMS (their mobile) to the staff member. Currently, the staff member then keys this into their database.
Can we find a way for CiviCRM to file the SMS against the client’s record ?
I have thought about forwarding messages to an inbound processor, but the message would get filed against the staff member, not the client who sent it.
Anyone had this kind of problem before?