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I am trying to edit a "Message Template" in CiviCRM 4.7.30 and Drupal 7.57, but the "HTML Format" is not showing a WYSIWYG editor, just a plain text editor.

I have gone to CiviCRM -> Administer -> Customise Data and Screens -> Display Preferences. The "WYSIWYG Editor" setting is "CKEditor" (this is the only option).

In Drupal, I have the WYSIWYG module installed.

Any thoughts?

Thanks,

Carl

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  • Can you run a comparison with what is on dmaster.demo.civicrm.org
    – petednz - fuzion ♦
    Commented Mar 25, 2018 at 22:03
  • It is the same - the "HTML Format" section shows the raw HTML of the template, rather than a WYSIWYG".
    – user2430147
    Commented Mar 26, 2018 at 18:57
  • Ah, I've figured out the problem after looking at the code in ./sites/all/modules/civicrm/CRM/Admin/Form/MessageTemplates.php. The WYSIWYG editor is only shown if the message template is not a system message
    – user2430147
    Commented Mar 26, 2018 at 19:13
  • Ah right. That wasn't obvious in the question. Anyhow, go ahead and Answer and Accept your own question and help close this off
    – petednz - fuzion ♦
    Commented Mar 26, 2018 at 19:19

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Ah, I've figured out the problem after looking at the code in ./sites/all/modules/civicrm/CRM/Admin/Form/MessageTemplates.php. The WYSIWYG editor is only shown if the message template is not a system message

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1
  • Yes, system message templates use Smarty which I guess is why WYSIWYG isn't offered
    – petednz - fuzion ♦
    Commented Mar 27, 2018 at 18:40

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