1

As a donor, I go to uwoec.org and hit the donate button. I fill out all information and I click for a recurring payment and put in my credit card information and hit submit. I get a message saying I will get a receipt in my email once the transaction has been processed.
As an admin for United way of Etowah County, I login to look at my donation information and it shows my name, amount that will recur monthly and the status says Pending (incomplete transaction) with no additional information.

Please help.

Improve this question
2
  • Which payment processor are you using? Are regular non-recurring transaction being processed?
    – Lars SG
    Commented Jan 4, 2023 at 23:26
  • did a payment get set up in the payment processor? if so then often a payment processor needs to be told the return point so it knows how to send back the correct info - otherwise civi never gets told if it succeeded or not
    – petednz - fuzion ♦
    Commented Jan 6, 2023 at 3:09

1 Answer 1

Reset to default
1

Every processor is different but all must have a process that 'talks back' to CiviCRM with status update. Otherwise CiviCRM doesn't know if the payment succeeded.

The URL that you must put inside your processor normally looks like this:

https://yoursite.org/civicrm/payment/ipn/1

Please check the configuration and instructions for your processor

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.