Bounce handling is broken on my site, and so I'm trying to clean my list through several steps.

I'd like to get a list of users who have not opened any mailings in the recent past (say six months).

I keep getting a server error 500 when I try to use the advanced search > mailings tab. But also I suspect that this search will simply give me a list of all contacts who have ever failed to open an email in the recent past, as opposed to the contacts who have never opened any emails. Mailing tab settings used in advanced contact search

Is there a way to do this?


  • I'm running CiviCRM 4.6.14 integrated with a Wordpress site. Jun 10, 2016 at 4:32

1 Answer 1


I think you may be able to use the Custom Search of Include/Exclude and make a Group that includes those who have opened, so you can 'exclude' them from a search of all possible recipients.

  • This sounds good, but I get a server error whenever I try to do the first search! Jun 9, 2016 at 0:29
  • can you replicate that on demo site?
    – petednz - fuzion
    Jun 9, 2016 at 1:22
  • thanks - I'd be happy to try, but I'm not sure how to go about doing that without uploading all my contacts. I'm open to any guidance. Jun 10, 2016 at 2:33
  • i meant try to replicate the 'first search' you are doing locally - and see if you get a server error on the demo site. but perhaps i am not really following. sorry
    – petednz - fuzion
    Jun 10, 2016 at 2:50
  • Sure, I tried searching by restricting to a group plus, in the Mailings section, restricting by date (this calendar year) and "opened." The search was fast and produced no matches. Jun 10, 2016 at 4:03

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