Supervised dedupe rule finds duplicate when manually run but not automatically

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Asked 2 years, 5 months ago

Modified 2 years, 5 months ago

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I'm running CiviCRM 5.51.0 (the problem was the same with 5.50.4) on WordPress 6.0

I defined a supervised dedupe rule using personalized fields which is properly working (i.e. finds duplicates on one of the 3 selected fieds) when manually run.

When duplicate contacts are created or edited via the administrative CiviCRM interface, they are not detected by this supervised rule.

Would you have any tricks? Is it a known bug; I was not able to find any info on this?

Many thanks for your help

Christophe

asked Jul 10, 2022 at 6:12

312 bronze badges

i confirmed this problem on dmaster site. I will ask on chat.civicrm.org/civicrm
– petednz - fuzion ♦
Commented Jul 11, 2022 at 20:31
Wasn't aware of this problem but possibly because the fields are custom fields
– samuelsov
Commented Jul 21, 2022 at 20:16
chat.civicrm.org/civicrm/pl/ufaad9hqobgh8yctn5mgu5mpsh @petednz-fuzion question
– Francesc Bassas i Bullich
Commented Oct 7, 2022 at 17:32
I can confirm the same issue when using a custom field in the supervised rule.
– Francesc Bassas i Bullich
Commented Oct 7, 2022 at 17:40
1

lab.civicrm.org/dev/core/-/issues/3901
– petednz - fuzion ♦
Commented Oct 9, 2022 at 19:08

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