I'm having trouble getting the email to activity processing to work. (Wordpress 4.4.4 and Civi 4.6.4) I keep getting this error:
Could not connect to MailStore for XXX@email@example.com<p>Error message: <pre>An error occured while sending or receiving mail. Failed to connect to the server: imap.gmail.com:993.</pre><p> $backTrace = #0 /myfolder/wp-content/plugins/civicrm/civicrm/CRM/Core/Error.php(322): CRM_Core_Error::backtrace("backTrace", TRUE) #1 /myfolder/wp-content/plugins/civicrm/civicrm/CRM/Utils/Mail/EmailProcessor.php(184): CRM_Core_Error::fatal("Could not connect to MailStore for firstname.lastname@example.org@imap.gm...") #2 /myfolder/wp-content/plugins/civicrm/civicrm/CRM/Utils/Mail/EmailProcessor.php(111): CRM_Utils_Mail_EmailProcessor::_process(FALSE, Object(CRM_Core_DAO_MailSettings)) #3 /myfolder/wp-content/plugins/civicrm/civicrm/api/v3/Job.php(379): CRM_Utils_Mail_EmailProcessor::processActivities() #4 /myfolder/wp-content/plugins/civicrm/civicrm/Civi/API/Provider/MagicFunctionProvider.php(89): civicrm_api3_job_fetch_activities((Array:1)) #5 /myfolder/wp-content/plugins/civicrm/civicrm/Civi/API/Kernel.php(96): Civi\API\Provider\MagicFunctionProvider->invoke((Array:9)) #6 /myfolder/wp-content/plugins/civicrm/civicrm/api/api.php(23): Civi\API\Kernel->run("job", "fetch_activities", (Array:1), NULL) #7 /myfolder/wp-content/plugins/civicrm/civicrm/CRM/Core/JobManager.php(131): civicrm_api("job", "fetch_activities", (Array:1)) #8 /myfolder/wp-content/plugins/civicrm/civicrm/CRM/Core/JobManager.php(110): CRM_Core_JobManager->executeJob(Object(CRM_Core_ScheduledJob)) #9 /myfolder/wp-content/plugins/civicrm/civicrm/CRM/Admin/Page/Job.php(155): CRM_Core_JobManager->executeJobById("3") #10 /myfolder/wp-content/plugins/civicrm/civicrm/CRM/Core/Page/Basic.php(178): CRM_Admin_Page_Job->browse(NULL, NULL) #11 /myfolder/wp-content/plugins/civicrm/civicrm/CRM/Admin/Page/Job.php(140): CRM_Core_Page_Basic->run() #12 /myfolder/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(312): CRM_Admin_Page_Job->run((Array:3), NULL) #13 /myfolder/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(86): CRM_Core_Invoke::runItem((Array:13)) #14 /myfolder/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(54): CRM_Core_Invoke::_invoke((Array:3)) #15 /myfolder/wp-content/plugins/civicrm/civicrm.php(1189): CRM_Core_Invoke::invoke((Array:3)) #16 [internal function](): CiviCRM_For_WordPress->invoke("") #17 /myfolder/wp-includes/plugin.php(525): call_user_func_array((Array:2), (Array:1)) #18 /myfolder/wp-admin/admin.php(236): do_action("toplevel_page_CiviCRM")
We use google apps to host our mail and I've read through the posts on here already regarding that set up. I don't think it's google apps that's tripping things up. I get this same error message with any email set up I try. Here's what I've done to try and narrow down the problem - all of these result in the same error "could not connect to MailStore"
- Used emails hosted through GoDaddy and Hostmonster.
- Tried both IMAP and POP3 settings
- Turned on and off SSL
- Cleaned the email accounts I was testing (i.e. they only had one or two emails in the account)
- To see if a different error would populate, purposefully used the wrong password.
Can anyone suggest what I might need to look for? I'm not sure I know what the rest of the backtrace means....