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please help, I have a Joomla 3.6.5 and CiviCRM 4.7.14 I just migrated from the dev site to the live site, and now when I check the Outbound Mail settings in CiviCRM, they are empty. Everytime I fill them out and press save, once I reaload the settings page, they are empty again.

Please, where is this info stored?

Thank you

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  • Did you resolve this? Was this an issue on the Outbound Mail settings page alone, or on other admin pages as well?
    – michaelmcandrew
    Commented Jan 5, 2017 at 21:52
  • Not solved yet, and its only one the Outbound Mail settings page. I checked the DB on civicrm_mail_settings and the info stored there is fine. But when I load the settings page, its as if nothing is configured. And on the frontend the following error pops up: There is no valid smtp server setting. Click <a href='/index.php?option=com_civicrm&amp;task=civicrm/admin/setting/smtp&amp;Itemid=306&amp;reset=1'>Administer >> System Setting >> Outbound Email</a> to set the SMTP Server.
    – Marc
    Commented Jan 6, 2017 at 4:37
  • @michaelmacandrew .. any idea why it is not saved?
    – Marc
    Commented Jan 9, 2017 at 16:22
  • I just updated to CiviCRM 4.7.15 and I still have the same issue: There is no valid smtp server setting. Click <a href='/index.php?option=com_civicrm&amp;task=civicrm/admin/setting/smtp&amp;Itemid=466&amp;reset=1'>Administer >> System Setting >> Outbound Email</a> to set the SMTP Server. Please, can anyone help?
    – Marc
    Commented Jan 9, 2017 at 20:07
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    wondering if it is not validating, or similar, due to the specifics of the data that you are entering. it might be worth experimenting with just saving one field at a time and seeing what happens. and or trying different settings to the ones you are using (settings that are very similar to the defaults to see if you can identify the error that way.
    – michaelmcandrew
    Commented Jan 12, 2017 at 20:35

5 Answers 5

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The typical troubleshooting steps here would be to check for errors in the CiviCRM log as well as to check for JavaScript errors in your web browser's console.

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  • If you find an answer, please post it here and mark it as the correct answer. If you find additional info but it doesn't completely answer your question, please update your question with any info this yields.
    – Jon G - Megaphone Tech
    Commented Jan 9, 2017 at 20:30
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If you have access to the database using phpMyAdmin, the email information is in the civicrm part of the database tables with the table name "civicrm_email". The default email is probably the first mentioned with the ID of 1.

Have you entered the default email address in Administer>Communications>Organization Address and contact info, as well as set them up in Adminster>Communications>From email addresses?

In the latter,dont forget to:

  1. mark the relevant default email address.
  2. Include double-quotes (") around the name and angle-brackets (< >) around the email address.
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  • Example: "ClientServices"<[email protected]>
    – peterb
    Commented Dec 24, 2016 at 10:06
  • I checked the DB, I only found a match in the table civicrm_mail_settings There the information is stored correctly. Not sure if this table is related to the outbout email settings. But still, once I refresh the admin page for the outbound email settings after saving, it is back to empty and I am getting an error in the frontend that there are no outbound email settings stored. In the civicrm_email I only see a list of all users and their emails. Nothing about the outbound server settings. Please help me again to find what wrong
    – Marc
    Commented Jan 6, 2017 at 4:17
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The settings for the outbound mailer are stored in the civicrm_setting database table. Use the following SQL statement to retrieve them:

select * from civicrm_setting
where name='mailing_backend'

The result field value all the settings in (I suppose) Drupal database storage format. Does it have SMTP server details? For example:

s:10:"smtpServer";s:34:"email-smtp.eu-west-1.amazonaws.com"
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  • Yes, that entry is there and it looks correct to me. Here the entry: a:10:{s:5:"qfKey";s:37:"78e0284ea55c139e14adf6104fc4110e_4455";s:8:"entryURL";s:134:"mydomain.com/administrator/…";}
    – Marc
    Commented Jan 11, 2017 at 17:27
  • also when I press save and sent test mail, the message is positive and the test mail is succesfully sent, also the page still shows the settings --- Once I reload the page or navigate to it again through the menu, the settings are gone
    – Marc
    Commented Jan 11, 2017 at 17:28
  • Hi @Marc, is the above entry complete? Your fragment does not show the field "smtpServer". That is the field that is checked when the error is raised.
    – Kainuk - CiviCooP
    Commented Jan 11, 2017 at 20:07
  • Hey @Kainuk, yes, sorry, here is the complete vale from the DB: ` a:10:{s:5:"qfKey";s:36:"1af2b96d179c0382dd8d12784ee0d7b9_137";s:8:"entryURL";s:134:"maydomain.com/administrator/…";}`
    – Marc
    Commented Jan 12, 2017 at 16:23
  • Edit: seems like I cant put the entire string as special characters cause it to look cut like that. But the entire SMTP information is present
    – Marc
    Commented Jan 12, 2017 at 16:28
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This looks like a caching problem. I recently had the same issue.

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  • Checked demo site(s), both Drupal and Joomla set Expires header in the past and Cache-Control:no-cache, must-revalidate when viewing CMS and CRM admin pages. Suggests there really is an issue with jSGCache caching when it should not ... Wasn't able to find source of jSGCache plugin to confirm though.
    – Chris Burgess
    Commented Jan 14, 2017 at 23:53
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If runInNonProductionEnvironment=TRUE, then the mailing settings are coming from 'mailing_backend_store' in stead of 'mailing_backend' in the table civicrm_setting. You need to modify it manually in the table.

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