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I am trying to upgrade my Joomla civiCRM database from 4.7.16 to 4.7.28. The component upgraded fine but when I try to upgrade the database after following all of the preparation steps, it hangs and makes not progress. I've looked at all of the similar problems, but nothing helps me with my error. I have two questions, how do I know what's going on? And my second question is what is going on and how to I get it to complete the upgrade?

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Can you check apache error and CiviCRM log? If you have database access can you paste the result of below query

SELECT id, version FROM civicrm_domain;
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  • Here's the result of the query: 4.7.17.upgrade
    – Tee Strong
    Commented Dec 29, 2017 at 12:33
  • I also added a picture of the error message I received after running the upgrade script overnight.
    – Tee Strong
    Commented Dec 29, 2017 at 12:40
  • Anything in CiviCRM logs?
    – Pradeep Nayak
    Commented Dec 29, 2017 at 12:42
  • Does civicrm_financial_trxn table have millions of records?
    – Pradeep Nayak
    Commented Dec 29, 2017 at 12:49
  • I'm godaddy, where do I find the logs? The databases are small.
    – Tee Strong
    Commented Dec 29, 2017 at 13:11

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