When I run Manage Groups, the Smart Group contact count comes up as Unknown for each group. Clicking the Update Smart Group Counts link appears refreshes the group list, but still returns Unknown. This is after running the Refresh Smart Group cache job manually. CRM-21583 refers to this issue, but has been resolved as Won't Do as it seemed to have been related to an addin. We don't have that addin in our Joomla systems, but still have the issue.

My question is whether Update Smart Group Counts is supposed to update the counts displayed in Manage Groups or whether CRM-21583 should be resurrected?

  • The text unknown was basically done to avoid the slow loading of the Manage Group page. See the Before and After explanation on the patch submitted for this issue. Jan 23, 2018 at 9:41
  • The Update Smart Group Counts link appears to serve no useful purpose. Even after running the Rebuild Smart Group Cache scheduled job, that link still returns Unknown for the counts of the smart groups, so it might as well be removed and instead of Unknown simply have a dash for the count of smart groups as that count will never be displayed in Manage Groups. Jan 24, 2018 at 13:06

1 Answer 1


The issue was solved very simply, you just need a non-zero smart group cache timeout for the problem to go away.


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