enter image description hereThis is probably not a Civi issue, but any feedback would be appreciated. I have set up an event. Under Registration Screen, I have the option to Include Profile Top of Page and Include Profile Bottom of the Page. When I select an option in either or both fields and save, I am not able to access either field again. They are both greyed out. After much work with a colleague yesterday, we established this occurs only in Firefox. I have logged into Microsoft Edge and I am able to access the dropdown. I like using Firefox and I don't want to have to change between browsers when using Civi. Is there a way to solve this? Thanks.

  • The issue appears to happen in Chrome as well, but not MS Edge. Sep 9, 2020 at 23:29
  • Can you pls look at dmaster.demo.civicrm.org/civicrm/event/manage/… and tell me if the same behaviour exists. not sure if this is only a problem for a new event, if so pls replicate on demo. thx.
    – petednz - fuzion
    Sep 9, 2020 at 23:59
  • Thanks Peter. I will follow up and get back to you. Sep 10, 2020 at 0:04
  • @petednz-fuzion. I set up a new event in the demo site. The same behaviour is not replicated. It is still happening in our Civi site in Firefox and Chrome, but not in Opera and Edge. A colleague says that it does not happen for her in Firefox.I have also tried accessing the site from a different laptop - the same thing happens. It has me stumped. Sep 12, 2020 at 1:42
  • are you on latest civi? if not perhaps worth upgrading
    – petednz - fuzion
    Sep 12, 2020 at 7:19

1 Answer 1


Some of the forms on Civicrm won't allow me to access dropdown menus. The menus are greyed out. I thought this was a browser issue as it happens only on Firefox and Chrome, but not on MS Edge. It is caused by the Dashlane password extension. I started Firefox in safe mode, with extensions disabled. The issue goes away. I have removed Dashlane from Firefox and Chrome. Civi is working well.

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