On my CiviCRM site (currently CiviCRM 5.42.1 on Drupal 7.82 & PHP 7.4.24 - I'm trying to get an upgrade process together for this site), the /admin/extensions page doesn't seem to list the csv-import-helper extension (https://civicrm.org/extensions/csv-import-helper). I see maybe 50 or so extensions listed in the "Add New" tab, but csv-import-helper isn't one of them.

The extension looks like it would save us *tons* of work. How can I figure out what's causing it to not be available?

1 Answer 1


Only reviewed extensions appear there. See https://docs.civicrm.org/dev/en/latest/extensions/publish/#automated-distribution.

It doesn't mean you shouldn't install it, just that nobody's reviewed it as per the above and you need to install it manually using the download from the https://civicrm.org/extensions/csv-import-helper page.

Sidenote: You're on 5.42, and the latest version of that extension says 5.49, so even if it were visible you wouldn't see that latest version.

  • Thanks - one of the reasons I wanted to use the auto-install is that on my site (a Bitnami CiviCRM deploy) I can't actually find the extensions directory! It uses kind of a weird layout I don't understand yet. But I'll keep searching. Commented Oct 6, 2022 at 15:13
  • 1
    If you go to Administer - System Settings - Directories, you'll see something at the bottom for "Extensions Directory". It might be a code, in which case you can click the help icon in the description at the top of the page to pop up a bubble which will tell you what that is (pics at lab.civicrm.org/dev/core/-/issues/1311)
    – Demerit
    Commented Oct 6, 2022 at 16:05
  • Looks like for me on Bitnami it's [civicrm.files]/ext/, which is /opt/bitnami/drupal/sites/default/files/civicrm/ext/. Commented Oct 7, 2022 at 2:20

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.