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Results tagged with bounce
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user 12
4
votes
Is there a way to find out why an email address is 'on hold'?
Yes - you want the "Bounce Report". Click on Reports menu » Mailing Reports, select Bounce Report. In "Columns", check the "Bounce Reason" checkbox, and ideally "Bounce Type" as well. …
- 39.5k
3
votes
email bounce processing not working. site on AWS, using Zoho email
Is your bounce address set up properly in Administer menu > System Settings > Mail Accounts? Documentation is available here. … Many have an extension for CiviCRM, much easier to set up than traditional bounce processing. Check out this blog post that includes a link to a CiviMail calculator. …
- 39.5k
0
votes
Bounces not reaching bounce account
One possible cause for this is that the mail server software you're using assumes mail to your domain is for you.
In my example, using Postfix, I had the following line in /etc/postfix/main.cf:
mydest …
- 39.5k
3
votes
Accepted
Issue getting Email for Bounce Processing
The issue is likely at the server networking level. If you have access to that server (via SSH or similar), I would try installing the swaks utility to troubleshoot.
swaks might even be premature th …
- 39.5k
3
votes
How do I deal with a stuck bounce/email-to-activity queue?
If you have access to the bounce mailbox, log in manually and move the problematic email to the "CiviMail.ignored" folder (or just delete it). … If you don't have access to the bounce mailbox (e.g. it's on Google, and you only have the CiviCRM app password), find this snippet of code in CRM/Utils/Mail/EmailProcessor.php:
// process fifty at …
- 39.5k