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I cannot load CiviCRM 4.6.3 in my WordPress installation. I can login to Wordpress, but when I click on CiviCRM,

  1. The menu is not loaded
  2. the dashboard remains on "Loading…"

When I check the console (F12 in Firefox) I see this error:

L’utilizzo di getAttributeNode() è deprecato. Al suo posto utilizzare getAttribute(). mootools.js:343:0
SyntaxError: expected expression, got '<' admin.php:1:0
SyntaxError: expected expression, got '<' admin.php:1:0

What can I check?

Screenshot of CiviCRM failing to load after WordPress login

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  • 1
    There is not enough information here to help. Please edit your question to provide some more information. For instance: When did it last work? Have you made any changes (upgrades, new Wordpress plugins, moved server) since this started happening?
    – Jon G - Megaphone Tech
    Commented May 26, 2015 at 15:53
  • Thanks for the edit, but you haven't specified whether this is a new installation or something that happened after an upgrade or other change to an existing installation.
    – choster
    Commented May 26, 2015 at 22:25

3 Answers 3

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This sounds like a javascript error on your Wordpress site. These are typically caused by buggy WP plugins. I suggest you disable plugins to identify the problem.

Here are more detailed javascript troubleshooting steps for CiviCRM.

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I resolved by deleting the contents of the table "civicrm_menu"

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You may need to rebuild the menus, you can do this by going to http://example.com/wp-admin/admin.php?page=CiviCRM&q=civicrm/menu/rebuild&reset=1

This should rebuild the menus and bring them back. It's easier than truncating the db table.

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