I have set up scheduled reminder emails for events, but they do not seem to go out. I tested it by signing up for an event myself and did not receive a reminder email. Anyone got any idea on what I'm doing wrong?
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First of all you need check you mail configuration is working properly or not.– Prem PatelCommented Dec 3, 2015 at 13:13
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See also: civicrm.stackexchange.com/questions/2035/…– P a u lCommented Jan 28, 2016 at 19:19
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2 Answers
Have you enabled the Send Scheduled Reminders scheduled job? You can check by going to Administer > System Settings > Scheduled Jobs. Scroll down to Send Scheduled Reminders and ensure that the Enabled? box is set to Yes.
You'll also need to ensure that you have a cron job enabled for your Civi installation.
answered Dec 3, 2015 at 15:33
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refer to this link on managing scheduled jobs wiki.civicrm.org/confluence/display/CRMDOC/…– KboyCommented Dec 3, 2015 at 15:36
We had the same problem - it was due to the developers setting the cron job to only run once per day at midnight (not very useful for timely responses!)
