WordPress 4.6.26 Civi 4.7.3 iATS for Payment Processing
Beginning in Jan we started hearing from donors that when they set up donations they would get a 9002 Error when they clicked Confirm. So far it appears to be ACH transactions that are having trouble.
The iATS Request Log for these donations looks the same as all others. However, the iATS Response Log does not have anything in the auth_result field.
The first time this happened, I attempted entering the donor's account info for them and got the same results. 20 minutes later it went through with no error.
The other cases have processed the first attempt for me but I can see in the Response Log that they tried several times with no auth_results data. I have another one right now that the donor tried 2 days in a row and got the 9002 Error. I have not tried to do it yet because I was hoping to do some trouble shooting first.
At least two of the donors were using Google Chrome for their browser. I have not seen any problems with any browsers except IE.
How to get IATS working It is about someone else getting the 9002 Error (but theirs was constant). I changed to Karin's https://www2.iatspayments.com/NetGate/ProcessLinkv2.asmx?WSDL and donations are still processing. Just for clarification, does any one know: 1. What are the special characters to avoid? 2. Is this in our password with iATS/Civi or is this in the donor's password? 3. Is there a list of potential "misconfiguration" issues out there somewhere that I can go over?
Does anyone have any other ideas for troubleshooting the sporadic loss in communications? Are there other logs that would show if Civi actually sent the request or that show if iATS received the request?