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When "SEND TEST" buttons are greyed out there is no notification as to what is missing from required fields to be NOT NULL. By default if "Opt-Out" token is not included in the message the "Opt-Out" response is left NULL but is still a required field that cannot be left empty. Choosing the only default brings all the buttons active. Please advise?

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2 Answers 2

Reset to default
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  • There shouldn't be any connection between the "Opt-Out"/"Unsubscribe" token and the field "Responses: Opt-Out Message". Both are required.

  • If the "Opt-Out" token (or "Unsubscribe" token) is missing, then you should get a very loud error message. (The token is generally provided as part of a header, footer, or message template, so that you don't have to put it in explicitly.)

  • The field "Responses: Opt-Out Message" should be filled in by default. If it's not, then perhaps someone removed the default. Try navigating to "Mailings => Headers, Footers, and Automated Messages". Edit one of the "OptOut" messages and set it as default.

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  • CiviCRM will allow it to pass with one or the other or both tokens. And, a little "Duh!" on the default Opt-Out message. You are correct. And, thank you for the patch. Great work!
    – BruceW
    Commented May 20, 2015 at 2:46
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I found a couple more situations that the greyed out button can appear which may be less than obvious

  • if there is no Resubscribe Msg set on the Response tab (no alert is currently provided

  • if you put in a Subject, but then decide to switch to using a Template that has no Subject then the one you added gets wiped

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