After a Civi update from 4.x to 5.8.1, quicksearch stopped searching on email addresses when using the name/email option (the first and default option in the dropdown). It returns no results, and comes with the message "name/email not found. Did you mean to search by name/email instead ?"


If we use the 'email' option from the dropdown list, it works as expected.

The search preferences look like before. The first quicksearch option, "Name/email" can not be unchecked there.

Under the hood, the option is called "sort_name", both in the preferences screen and in the quicksearch widget itself (however, as soon as you start to type, you are typing in another widget, without a name, but that could be voodoo)

After clicking enter, which takes you to the advanced search, it shows the results as expected, including matching emails (Results for "Name or Email LIKE - 'pike-foo'")

Is the sort_name perhaps cached somewhere in 5.x , and do I need to build/rebuild it ?

1 Answer 1


Have also experienced this after upgrading to 5.8.0. Bug has been reported and hopefully should have a fix very soon –


  • 1
    Bug fixed, released in version 5.8.2
    – Anil
    Dec 18, 2018 at 10:13

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