I have created a new profile in CiviCRM that I want to use for searches of services offered by associate members. When I test the profile from CiviCRM it behaves as expected. If I embed the profile in a WordPress page, I get no results. When I submit the form, I just return to my profile search form.

When I open the console on the page, I get the following error: {}ExtensionContent.jsm Error: Incorrectcontentsfetched, pleasereload.

  • What version of civicrm are you running? Feb 12, 2020 at 20:07
  • Version 5.20.1 currently. Feb 12, 2020 at 20:13
  • And you are "embedding" using a shortcode? Feb 13, 2020 at 1:19
  • Yes, I’m using the short code and I’ve tried with and without the page contents override. Ideally, I’d like to provide some instruction for using the form in Wordpress page, but I can enter it from CiviCRM if I must. It’s an aesthetic choice. Feb 13, 2020 at 16:03
  • Thank you for the help. We just figured it out. Feb 13, 2020 at 16:13

1 Answer 1


The resolution is a total head slapper. The problem was caused by previewing the page instead of publishing the page and viewing the published content. The directory profile is working.

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