Who's done it and what advice do you have?

  • 1
    Not tried it, but what kind of integration are you looking for? Click-to-call would seem fairly straightforward, but handling inbound calls more complex. What's the objective?
    – Aidan
    Jun 2, 2020 at 9:24

2 Answers 2


The closest we have in our docs is integration w/ SMS as per: https://docs.civicrm.org/user/en/latest/sms-text-messaging/set-up/

This documents the integration w/ Twillio and Clickatell.

At the extension level, you'd find a few here: https://civicrm.org/extensions?title=&body_value=phone&field_extension_civi_use_target_id=214&status=All&field_extension_ready_value=All

You probably want to play around with the value in the description field (I've got "phone" in there). There are maybe 6 or so extensions that provide some level of integration w/ external systems.

The best advice is probably to narrow down the scope of your question, and focus on what you are trying to achieve rather than a general question about technology that can be used for various different purposes. "Integration" is primarily a word for sales and in real life can mean many different things.


having the same question by now Not done yet, but will check http://docs.bigbluebutton.org/ and other open source gateways (+asterisk etc)

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