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2 votes
1 answer
144 views

Is it possible to "unmerge" two contacts?

Two contacts in my system were accidentally merged. Is it possible to unmerge them and restore all of their respective data to the original states?
dsmith63's user avatar
  • 419
3 votes
1 answer
85 views

What causes this error on importing email addresses?

I'm getting some (maybe 5%) email address imports rejected with the message "Matching this contact based on the de-dupe rule would cause an external ID conflict" The email addresses in question can be ...
Andy Clark's user avatar
  • 4,965
1 vote
1 answer
73 views

Import Contacts creating dupes despite dedupe rules

We are currently updating a member database with returning and new students/contacts. In the past we have been able to import lists updating the returning students, but now new duplicate records are ...
YOBC's user avatar
  • 145
7 votes
3 answers
208 views

Import Contacts with dedupe rules

Recently I have encountered a problem related to the import of contacts and has to do with the dedupe rules. When you import a list of contacts through a CSV file and select a dedupe rule, the CRM ...
Albert V's user avatar
  • 482
1 vote
1 answer
86 views

Import – match to contact by email without creating duplicate email address

Is it possible to use the import function for contacts and match by email, without creating duplicate email addresses for existing contacts? Example: We organize frequent webinars with participation ...
Markus Forsberg's user avatar
1 vote
0 answers
19 views

No import for existing contact

When doing an import for existing contact that I want to update, after selecting Fill (For Duplicate Contacts), I get a Warning, a Notice but no import : Warning: array_pop() expects parameter ...
Ichi's user avatar
  • 11
2 votes
2 answers
24 views

How do I download duplicates of imported contacts in the past month?

I import contacts almost every day, and I automatically press "skip" on the "For Duplicate Contacts" import option. When the import is complete, I recognize that I have the ability to download the ...
Matt Appleman's user avatar
0 votes
1 answer
112 views

noob query : Importing contacts and membership

I am going to freshly import data from excel into civiCRM. I have some contact related information like addresses, educational info, etc and also membership data like membership date, enrolled by whom,...
Parthibaraj Rajasekar's user avatar
2 votes
2 answers
201 views

Contact Import explode issue with matching contacts

I am getting the following warnings when trying to import contacts: Warning: explode() expects parameter 2 to be string, array given in //wp-content/plugins/civicrm/civicrm/CRM/Contact/Import/Parser/...
Karen S's user avatar
  • 163
1 vote
1 answer
66 views

How can I avoid my import crashing with a Fatal Error due to an existing external ID?

I've had a few separate imports crash with a fatal error in the last month: Sorry but we are not able to provide this at the moment. DB Error: already exists Fatal error: Uncaught ...
Laryn's user avatar
  • 8,288
1 vote
0 answers
82 views

Error importing contacts - for key 'UI_external_identifier'

I am having an issue when trying import contacts into civi. We have imported many contacts before but all of the suddden I am getting this error: Database Error Code: Duplicate entry '0385611' for ...
David's user avatar
  • 11
3 votes
1 answer
140 views

How to tag a contact when importing possible duplicates

I want to import a list of participants that attended an event and tag them and put them in a group. Many of the names are already in the system so it doesn't import them based on the dedupe rule of ...
rosanne ponkowski's user avatar
3 votes
2 answers
79 views

How can I detect potential duplicates in a CSV I want to import?

I have a list of about 1000 contacts I'd like to import. Unfortunately, there's no definitive way of linking the people on my spreadsheet to the contacts already in the database like an external ...
Jon G - Megaphone Tech's user avatar
0 votes
1 answer
49 views

Batch merge error - wrong data type money?

I'm trying to clean up some duplicates using the batch merge tool, and it keeps showing this error: [Error: Processed 2 pair of duplicates out of 9] value: null is not of the right field data type: ...
Cullen McGough's user avatar
2 votes
4 answers
301 views

Can the External ID have multiple values

I would like to add multiple values in External ID. Is this possible or would I have to create a new custom field? Example 2 Duplicate contacts have different external IDs. I want to merge them but ...
A Davidson's user avatar
1 vote
1 answer
82 views

Importing data with households

I've been attempting a data import for households and contacts on a new civi install, and cannot for the life of me figure out how to import the data and keep civi from creating duplicate records of ...
ahnakay's user avatar
  • 61