2

EDIT

We're not sure if this is due to a PHP update at our ISP but the Civi Mosaico instance has stopped sending as HTML mails and writes the HTML as code into the mails.

All the WordPress plugins are up to date and all the Civi Extensions are up to date.

Thank you.

See email source:

Original Message
Message ID  <[email protected]>
Created at: Fri, Dec 23, 2022 at 10:10 AM (Delivered after 19 seconds)
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To:  <>
Subject:    [CiviMail Draft] 10:09am
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Subject: [CiviMail Draft] 10:09am
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  boundary="=_0964fc6b5afd6aeec2ef8cae672582fa" Date: Fri, 23 Dec 2022 10:10:34 +0200
Message-Id: <[email protected]>
Date: Fri, 23 Dec 2022 10:10:34 +0200
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--=_0964fc6b5afd6aeec2ef8cae672582fa
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=utf-8

 

         [1] 

MERRY CHRISTMAS

Thank you all for the support of our largest annual fundraiser. May you,
your family and friends enjoy a blessed Christmas, and a joyous 2023. You
can still get your globe through to the end of December. We will keep the
lights on for you. Get Your Globe - Only R60 each [1] 

         [1] 

As we are reminded every day of the value of special time with friends and
family, we just love this time of year. Memories shared and enjoyed through
the festive season are particularly memorable. With thanks for the support
through 2022, we hope you embrace the times shared and wish you all a
blessed 2023. 

We thank you all 

The Highway Hospice provide care for the terminally ill 002-409NPO

Don't want to receive any more email from us?
Simply unsubscribe [2] from our list. 

 

Links:
------
[1] https://crm./civicrm/mailing/url/?u=237&qid=22813-globe-tree-of-light/
[2] https://crm./civicrm/mailing/url/?u=238&qid=22813-content/uploads/civicrm/ext/uk.co.vedaconsulting.mosaico/packages/mosaico/templates/tedc15/*|UNSUB|*

--=_0964fc6b5afd6aeec2ef8cae672582fa
Content-Transfer-Encoding: 8bit
Content-Type: text/html; charset=utf-8

<!DOCTYPE html>
<html><head>
  
</head>
    <body style="background-color: #202020; color: #FFFFFF; margin: 0;" text="#FFFFFF">
        <center><table border="0" cellpadding="0" cellspacing="0" height="100%" width="100%" style="background-color: #202020;" id="ko_heroBlock_1">

                <tbody><tr>
                    <td align="center" height="100%" valign="top" width="100%" style="background-color: #F5F5F5;">
                        <!--[if mso]>
                        <table align="center" border="0" cellspacing="0" cellpadding="0" width="660">
                        <tr>
                        <td align="center" valign="top" width="660">
                        <![endif]-->
                        <table align="center" border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 660px;">
                            <tbody><tr>
                                <td align="center" valign="top" style="padding-top: 20px;">
                                    <!-- // HERO WITH LEFT CTA -->
                                    <table align="center" border="0" cellpadding="0" cellspacing="0" width="100%" style="background-color: #FAFAFA; border-top: 1px solid #FFFFFF; border-bottom: 2px solid #E0E0E0; max-width: 660px;">
                                        <tbody><tr>
                                            <td align="center" valign="top" style="font-size: 0; padding: 10px;">
                                                <table align="center" border="0" cellpadding="0" cellspacing="0" width="100%">
                                                    <tbody><tr>
                                                        <td align="center" valign="bottom">
                                                            <a target="_new" href="https://crm./civicrm/mailing/url/?u=235&amp;qid=22813" rel='nofollow'><img alt="Get your Globe" height="200" width="640" style="border: 0; height: auto; max-width: 640px; vertical-align: bottom; width: 100%;" src="https://crm./civicrm/mosaico/img/?src=https%3A%2F%2Fcrm.%2Fwp-content%2Fuploads%2Fcivicrm%2Fpersist%2Fcontribute%2Fimages%2Fuploads%2FTreeOfLightTop_f41063eeb004001a4d86dd1078e7cd43.png&amp;method=cover&amp;params=640%2C200"></a>
                                                        </td>
                                                    </tr>
                                                </tbody></table>
                                                <!--[if mso]>
                                                <table align="left" border="0" cellspacing="0" cellpadding="0" width="640">
                                                <tr>
                                                <td align="left" valign="top" width="340">
                                                <![endif]-->
                                                <div style="display: inline-block; max-width: 340px; vertical-align: top; width: 100%;">
                                                    <table align="center" border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 340px;">
                                                        <tbody><tr>
                                                            <td align="center" valign="top" style="padding: 10px 10px 0;">
                                                                <h2 style="color: #202020; font: 24px/28px Rawlinson, Georgia, 'Times', 'Times New Roman', serif; margin: 10px 0; padding: 0; text-align: center;">Merry Christmas</h2>
                                                                <p style="color: #606060; font: 16px/22px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; margin: 0 0 10px 0; padding: 0; text-align: center;">Thank you all for the support of our largest annual fundraiser.&nbsp; May you, your family and friends enjoy a blessed Christmas, and a joyous 2023.&nbsp; You can still get your globe through to the end of December.&nbsp; We will keep the lights on for you.</p>
                                                                <a target="_new" href="https://crm./civicrm/mailing/url/?u=235&amp;qid=22813" rel='nofollow' style="background-color: #5A712D; border-top: 10px solid #5A712D; border-right: 20px solid #5A712D; border-bottom: 10px solid #5A712D; border-left: 20px solid #5A712D; border-radius: 4px; box-shadow: #E0E0E0 0 2px 0; color: #FFFFFF; display: inline-block; font: 18px/24px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; letter-spacing: .5px; margin: 5px auto 10px; text-align: center; text-decoration: none;">Get Your Globe - Only R60 each</a>
                                                            </td>
                                                        </tr>
                                                    </tbody></table>
                                                </div>
                                                <!--[if mso]>
                                                </td>
                                                <td align="right" valign="top" width="300">
                                                <![endif]-->
                                                <div style="display: inline-block; max-width: 300px; vertical-align: top; width: 100%;">
                                                    <table align="left" border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width: 300px;">
                                                        <tbody><tr>
                                                            <td align="center" valign="top">
                                                                <a target="_new" href="https://crm./civicrm/mailing/url/?u=235&amp;qid=22813" rel='nofollow'><img alt="Get your Globe of Remembrance here" height="200" width="300" style="border: 0; height: auto; max-width: 300px; vertical-align: bottom; width: 100%;" src="https://crm./civicrm/mosaico/img/?src=https%3A%2F%2Fcrm.%2Fwp-content%2Fuploads%2Fcivicrm%2Fpersist%2Fcontribute%2Fimages%2Fuploads%2FTreeOfLightKid_dc908126dfb5985ced08d749b2ea9f8b.png&amp;method=cover&amp;params=300%2C200"></a>
                                                            </td>
                                                        </tr>
                                                    </tbody></table>
                                                </div>
                                                <!--[if mso]>
                                                </td>
                                                </tr>
                                                </table>
                                                <![endif]-->
                                            </td>
                                        </tr>
                                    </tbody></table>
                                    <!-- HERO WITH LEFT CTA // -->
                                </td>
                            </tr>

                        </tbody></table>
                        <!--[if mso]>
                        </td>
                        </tr>
                        </table>
                        <![endif]-->
                    </td>
                </tr>
                <!-- 1-COLUMN SCAFFOLD // -->
            </tbody></table><table border="0" cellpadding="0" cellspacing="0" height="100%" width="100%" style="background-color: #202020;" id="ko_footerBlock_3">

                <tbody><tr>
                    <td align="center" height="100%" valign="top" width="100%" style="background-color: #202020;">
                        <table align="center" border="0" cellpadding="0" cellspacing="0">
                            <tbody><tr>
                                <td align="center" valign="top" style="padding: 40px 20px 60px;">
                                    <p style="color: #e0e0e0; font: 14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin: 0 0 2px 0; padding: 0; text-align: center;" data-mce-style="color: #e0e0e0; font: 14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin: 0 0 2px 0; padding: 0; text-align: center;">As we are reminded every day of the value of special time with friends and family, we just love this time of year.&nbsp; Memories shared and enjoyed through the festive season are particularly memorable.&nbsp; With thanks for the support through 2022, we hope you embrace the times shared and wish you all a blessed 2023.&nbsp;</p><p style="color: #e0e0e0; font: 14px/18px Frutiger,
'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin: 0 0 2px 0; padding: 0; text-align: center;" data-mce-style="color: #e0e0e0; font: 14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin: 0 0 2px 0; padding: 0; text-align: center;"><br data-mce-bogus="1"></p><p style="color: #e0e0e0; font: 14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin: 0 0 2px 0; padding: 0; text-align: center;" data-mce-style="color: #e0e0e0; font: 14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin: 0 0 2px 0; padding: 0; text-align: center;">We thank you all&nbsp;</p>
                                    <p style="color: #aaaaaa; font: 14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin: 0 0 20px 0; padding: 0; text-align: center;" data-mce-style="color: #aaaaaa; font: 14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin: 0 0 20px 0; padding: 0; text-align: center;">The Highway Hospice provide care for the terminally ill 002-409NPO<br></p>
                                    <p style="color:#AAAAAA; font:14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin:0 0 10px 0; padding:0; text-align:center;"><br data-mce-bogus="1"></p><p style="color:#AAAAAA; font:14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin:0 0 10px 0; padding:0; text-align:center;"><br data-mce-bogus="1"></p><p style="color:#AAAAAA; font:14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin:0 0 10px 0; padding:0; text-align:center;"><br data-mce-bogus="1"></p><p style="color:#AAAAAA; font:14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin:0 0 10px 0;
padding:0; text-align:center;"><br data-mce-bogus="1"></p><p style="color:#AAAAAA; font:14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin:0 0 10px 0; padding:0; text-align:center;"><br data-mce-bogus="1"></p><p style="color:#AAAAAA; font:14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin:0 0 10px 0; padding:0; text-align:center;"><br data-mce-bogus="1"></p><p style="color:#AAAAAA; font:14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue', Helvetica, Arial, sans-serif; ; margin:0 0 10px 0; padding:0; text-align:center;"><br data-mce-bogus="1"></p><p style="color:#AAAAAA; font:14px/18px Frutiger, 'Frutiger Linotype', 'Helvetica Neue',
Helvetica, Arial, sans-serif; ; margin:0 0 10px 0; padding:0; text-align:center;">Don't want to receive any more email from us?<br>Simply <a href="https://crm./civicrm/mailing/url/?u=236&amp;qid=22813" rel='nofollow' target="_blank" style="color:#E0E0E0;">unsubscribe</a> from our list.</p>
                                </td>
                            </tr>
                        </tbody></table>
                    </td>
                </tr>
                <!-- 1-COLUMN SCAFFOLD // -->
            </tbody></table></center>
    
</body></html>
<img src="https://crm./civicrm/mailing/open/?qid=22813" width='1' height='1' alt='' border='0'>
--=_0964fc6b5afd6aeec2ef8cae672582fa--
4
  • I've never seen this - but I don't think this can be answered without viewing the full source of your email (you can exclude headers though for privacy). It's also very difficult to read a screenshot of text. Could you please edit the question to get the full HTML of the email as text, particularly the top of it? How to view the full HTML varies by mail client, but this link explains getting full HTML for Outlook and GMail. In Thunderbird, select the email, then press Ctrl-U. Commented Dec 22, 2022 at 18:48
  • @JonG-MegaphoneTech - thanks, have made the edits
    – Grow
    Commented Dec 23, 2022 at 8:27
  • I'll try to find time to look this over - but meanwhile, I see your SPF and DKIM are failing, which means a lot of these are going to end up in spam mailboxes. Definitely something worth investigating meanwhile :) Commented Dec 23, 2022 at 15:58
  • It would be helpful if you could specify which versions of PHP your ISP moved you from and to. Also which version of CiviCRM are you using? Commented Feb 18, 2023 at 17:11

2 Answers 2

0

Speculating: the shift from php 7.4 to php 8.1. This has messed with my mosaico output also. Rolling back to 7.4 fixes the problem so far, but at some point one must move on. Back to problem now and 7.4 is deprecated now, don't want to roll back this time.

1
  • I can confirm, with one server instance I manage, with several iterations now of trying to upgrade PHP, that Mosaico mail doesn't work with PHP 8, but works just fine with PHP 7. This is getting harder to support now due to Drupal no longer supporting PHP 7. Commented Apr 24, 2023 at 22:49
0

We've just come across this and found it works on debian

php8.1-common 8.1.18-1+0~20230517.40+debian11~1.gbpad774c

but not on cpanel

ea-php81.x86_64 8.1.19-2.3.1.cpanel @EA4

A workaround was found, switch to smtp in civimail config.

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