I'm testing out the A/B testing feature and I'm not getting any useful information. It just reads "Tracked Opens" as "n/a" and reads zero for click throughs and unsubscribes. This is despite me opening the emails and clicking through on links.

1 Answer 1


We are using tracking on A/B testing and it works fine, it might be something about your configuration.

Can you check on the source of the received message if - the links you put are transformed into something else (ie. if you put google.com, it will be replaced by yoursite.org/sites/all....) - you have an extra image with a src=yoursite.org/...

if they aren't them, you might have disabled the tracking, could check on the tab in your mailing if they are checked (track open and track clicks?)

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    The links do get appended with the Civi URL. I checked back this morning and the tracking info is there, it just took much longer than could be useful.
    – Tomulent
    Nov 4, 2015 at 15:23
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    and when you click on the link, does it work properly?
    – Xavier
    Nov 4, 2015 at 16:17
  • Yes. The address bar flashes the tracking link and then redirects to the true destination.
    – Tomulent
    Nov 4, 2015 at 19:09
  • Hi Tomulent. When you say the tracking info appeared eventually, what sort of delay did you/are you seeing? I did test a few hours ago and although I'm seeing data on opens I'm getting nothing yet on clickthroughs. Do I need to just be patient? Any insight into what's causing the delay?
    – Graham
    Aug 25, 2016 at 17:46

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