I have a client who has a service they'd like to merge into CiviSMS. Strangers (i.e. not in the database) can send a text with a keyword; ideally it should create a contact with their phone number. Using reports/Views, staff will review new incoming messages and respond to the contacts accordingly.
Is that possible with CiviSMS?
Jaap Jansma at CiviCoop has developed two extensions that do this for us. It is connected to a Norwegian sms provider, but the code is available on github.
He used a trick... To automatically create a contact with no name, but only email(as Civi requirements for creating a contact). A contact with cell phone number 123456789 would then get an email like this: [email protected]
This is again easy to search for or make a report for back office staff to go through. (Email adresses containing @mobile.sms)
