5

This is a Drual 6 site with internationalization enabled for CiviCRM. There are no extensions installed. Site was updated from 4.7.8 to 4.7.11.

After running the db update script, the System Status in the footer has remained "Critical", despite the only red flag prior to the update being that the site needed to be updated.

When visiting the System Status page, it no longer displays any setting statuses, including the usual greens for php version, etc.

After running the db update script for 4.7.11 there were no errors on the update screen - back on the dashboard, however, the widgets failed to load and there was a DB error, but refreshed the page and it went away (and widgets came back) and hasn't come back since. The logs showed the DB error was due to a timezone error (I can paste the log details if desired).

The timezone issue is not appearing in a pop-up as (like I've seen on other sites), it is unknown if the error is the cause of what's breaking the system status page as I have been ignoring the timezone issue since it's not critical. Either way, this does not explain why the system status is now displaying as critical.

Thanks for any suggestions!

Update: issues still present in 4.7.14

Improve this question
5
  • I see someone else has found the timezone error after the update, so this may be related to this issue: civicrm.stackexchange.com/questions/14841/…
    – freeform.steph
    Commented Sep 12, 2016 at 20:37
  • To clarify, the DB error appears on the screen the first time visiting the dashboard after logging-in (each time you log-in). After that, it appears only in the logs while visiting the broken system status page.
    – freeform.steph
    Commented Sep 12, 2016 at 20:43
  • Also on D6 and Civi 4.7.11. My system status page does not populate on opening. I see the system status page url in the CiviCRM footer is civicrm/a/#/status, but when opening it resolves to civicrm/a#/status (no foreward slash between a and #.
    – Davy Ivins
    Commented Sep 13, 2016 at 8:56
  • Not an answer. Can't comment, because I am not good enough to do so. Here is an error Detail report Log: $Fatal Error Details = Array ( [callback] => Array ( [0] => CRM_Core_Error [1] => exceptionHandler ) [code] => a515ac9c2796ca0e23adbe92c68fc9fc [message] => DB Error: a515ac9c2796ca0e23adbe92c68fc9fc [mode] => 16 [debug_info] => SET time_zone = '-28800:00' [nativecode=1298 ** Unknown or incorrect time zone: '-28800:00'] [type] => DB_Error [user_info] => SET time_zone = '-28800:00' [nativecode=1298 ** Unknown or incorrect time zone: '-28800:00'] [to_string] => [db_error: message="DB Error: a
    – Larry Lowe
    Commented Sep 21, 2016 at 22:03
  • In my case this was related to the timezone error and fixing the time zone error allowed the messages to display. I just answered the fix for the time zone issue over there.
    – razzed
    Commented Nov 2, 2017 at 23:22

1 Answer 1

Reset to default
1

For some the answer has been to resolve the Timezone error, if it is present - see: http://civicrm.stackexchange.com/questions/14841/error-datetimezone-construct-unknown-or-bad-timezone-7200

If you have stumbled upon this thread more recently - we found a blank status page after a recent upgrade from 4.6.30 to 4.7.27 where there was no timezone error, in fact, no errors at all in the logs. The solution was to change "Asset caching" from "Auto" to "Disable" (/civicrm/admin/setting/debug?reset=1).

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.