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I've just upgraded from 4.4 to 4.7.20. Everything seems to be working as expected, except that the "System Status" page is empty. Just blank where there should be the "CiviCRM System Status" widget. However, I know there are some issues because the footer displays "System Status: Error", and when I log in I see a CivicRM system popup messages listing the issues I need to fix.

When I try to load the System Status page, there are no errors in the CiviCRM logs or in the Joomla/PHP logs. The Firebug console gives a warning "Empty string passed to getElementById()." and references [docroot]/media/jui/js/jquery.min.js

Seems to be similar to this problem

System Status page empty and status remains 'critical' after updating from 4.7.8 to 4.7.11 on Drupal 6

though I am on Joomla not Drupal. And there doesn't seem to be a resolution in that post.

I also found this post (Status Error and blank status page) but I checked and all my permissions seem to be correct.

Ideas?

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4 Answers 4

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Well, I'm not sure this is a long-term solution, but it is a workaround....

In one of the Angular posts (Status page angular load error) I found this:

another work-around should be going to "Administer => System Settings => Debugging" and disabling the "Asset Cache"

That's brought my System Status page back, but I don't like the thought of not using a performance enhancement.

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There have been many answers relating to this type of 'blank' page and most have been solved by ensuring the various paths set in Resources and Directories are correct.

Many questions on this have been tagged with angular so hopefully you will find the ones i am thinking of in the list at https://civicrm.stackexchange.com/questions/tagged/angular

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    Thanks, I'll have a look, but wouldn't incorrect resources and directories settings throw JS errors on other pages as well? I did have to resolve some directory settings during the upgrade, but their symptoms were very clear ("resource not loading" types of errors). My biggest problem at the moment is that I'm not seeing any types of errors AT ALL -- no JS console, no CiviCRM logs, no php, nothing. AND the system status reporting seems to be working in the popups. There's just missing code on the System Status page where there should be something.
    – minbori
    Commented Sep 28, 2017 at 16:29
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    This answer helped me as I had recently moved a site from domain.url to www.domain.url without updating my resource URLs in Civi, and my security settings had prevented loading the angular JS - may be of use to someone else!
    – termdark
    Commented Feb 10, 2019 at 18:26
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I'm getting the same error after upgrading to 4.7.25 from 4.7.16 on my WordPress installation. The disabling the Asset Cache workaround fixes it. I guess, for now, I'll just have to disable it whenever I need to check the system status.

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    I do think this might be an answer. It could that the asses cache contains an old version of the javascript files. What also might help is to clear the caches in CiviCRM by going to the following url: yoursite/civicrm/clearcache?reset=1
    – Jaap Jansma - CiviCooP
    Commented Nov 2, 2017 at 8:43
  • I fixed it. I think it was caused by my use of the "Summary Fields" extension. I used the "Cleanup Caches and Update Paths" function. After I click "Update Paths" the "Summary Fields" extension was missing. I used the update extension function to restore it. After that, the system status worked..
    – George Lozier
    Commented Nov 5, 2017 at 17:09
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Hit this problem on a d8 site.

errors in console eg

Uncaught TypeError: b.module(...).info is not a function Refused to apply style from ... json formatter Uncaught Error: [$injector:modulerr

and

DevTools failed to load SourceMap: Could not load content for /libraries/civicrm/core/bower_components/angular/angular.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

Solution was: composer civicrm:publish (plus drush cr and civi caches too)

Apparently also covered in Why are my Actions drop downs not working post civicrm security update?

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