How do I deal with a stuck bounce/email-to-activity queue?

Question

I'm using a traditional mail account for bounce processing. I have an email that causes the Scheduled Job to fail. How can I address this?

Answer 1

There are two options.

• If you have access to the bounce mailbox, log in manually and move the problematic email to the "CiviMail.ignored" folder (or just delete it).
• If you don't have access to the bounce mailbox (e.g. it's on Google, and you only have the CiviCRM app password), find this snippet of code in CRM/Utils/Mail/EmailProcessor.php:

    // process fifty at a time, CRM-4002
    while ($mails = $store->fetchNext(MAIL_BATCH_SIZE)) {
      foreach ($mails as $key => $mail) {

Directly after the foreach line, put this line in:

$store->markIgnored($key); die;

Then manually run the Bounced Messages scheduled job. The job will move the next email (which will be the "stuck" one) to CiviMail.ignored. Then remove the line and on the next run mail will continue as usual.