All Questions
Tagged with recurring-payments or recurring-contributions
233 questions
2
votes
1
answer
32
views
How can I add soft credits to a Recurring Contribution Series
If I sign a donor up for a monthly/Recurring Contribution Series -> then I can go in and add a soft credit to the Contribution.
But I can't add it to the series - so next month - when the next ...
- 15.2k
0
votes
1
answer
64
views
way to test stripe recurring failed payment
Whenever recurring payment failed due to change in card number, card expiring, cancellation of credit card, or the card issuer not recognising the payment. I have to sent notification to user. Stripe ...
- 368
4
votes
0
answers
59
views
Recurring Donations
We have recurring donations every month. We have had several members increase their amounts that they want to donate. We use authorize.net and I changed the amounts and they have been charging the new ...
- 41
2
votes
3
answers
156
views
Recurring Payment Profile IPNs not Updating CiviCRM with new Transactions
Environment:
CiviCRM 5.5.x is the version that created the ones that are now trying to update, but we are now on the latest version 5.11.00
Drupal 7.x
Webform CiviCRM 7.x-4.20+16-dev
Issue:
The ...
- 1,807
1
vote
0
answers
51
views
Monthly payments not updating for monthly direct debit
We have a number of members who pay in monthly instalments by direct debit, but recently the contribution page and the membership end date have not been updating. We have received the reports showing ...
- 11
1
vote
1
answer
28
views
Where is the Update billing url?
we are on Civi 5.8 and Wordcpress 5.
A member called and wants to change her credit card information for her recurring membership. I would prefer to send her a link to click so she can change it ...
- 127
1
vote
1
answer
22
views
How do I setup an online contribution page linked to Mogiv?
We are using Mogiv for our online giving portal. How can I link my online giving transactions from Mogiv to my contacts in CiviCRM?
- 11
1
vote
2
answers
214
views
What payment processors work with WordPress Caldera and CiviCRM, and which of those work with recurring
This is an open-ended question to pull together information as folk develop more options. The below answer is based on snips from https://chat.civicrm.org/civicrm/pl/4refrsqotib9tf9gyrscffk8my
- 28.7k
1
vote
1
answer
69
views
Eway recurring - Any method to record invoice reference and description?
Eway provides a way to add invoice ref and description by adding params like InvoiceDescription and InvoiceReference in alterPaymentProcessorParams hook provided by civicrm.
Unfortunately this does ...
- 7,221
1
vote
1
answer
74
views
Recurring contributions fail with PayPal Pro - "DPRP is disabled for this client"
We recently set it so that members can sign up for a recurring donation. All of our payments for recurring donations are failing, though. You can see in the attached picture that there are three ...
- 301
6
votes
3
answers
125
views
Set up Contribution page to only accept recurring contributions?
We would like to set up a contribution page that only accepts monthly recurring contributions. Is there a simple way to do this in CiviCRM?
This contribution page would be associated with a Campaign,...
- 63
0
votes
1
answer
22
views
Search for cancelled Paypal recurring contributions
We want to see reports on how recurring contributions through Paypal are being lost (e.g. due to cancellation, or card expiry). Using the Search function on civiCRM 4.6.38 I set the parameters as ...
- 187
0
votes
1
answer
42
views
Two payment processors options on one webform
Different payment processors offer different options that we would like to have available from a single form. Is it possible to have different payment processors engaged from different form options on ...
- 187
2
votes
1
answer
60
views
PxPay Recur Payment gets stuck in pending mode
CiviCRM 5.3.1 with Omnipay extension 2.5
Added a PaymentExpress PxPay processor. After setting up a recur contribution for a contact the first payment is done successfully without any errors.
The ...
- 7,221
2
votes
1
answer
45
views
Error on recurring payment with one installment
I recently launched a new donation page that allows recurring payments via PayPal Standard. I noticed a couple of recurring contributions had a status of "Pending (Incomplete Transaction)". It turns ...
- 423
1
vote
1
answer
58
views
Automatically create recurring donations from bank statements
I'm using the wonderful civibanking extension to import the bank statments, including creating the contributions from the donors that directly wire money to our bank account
for the "normal" bank ...
- 10.2k
0
votes
2
answers
60
views
How can I easily identify recurring contributions that failed to be recorded or failed to occur
Anyone have a good recipe or a report for finding folk who had a recurring payment due in say the last 2 weeks but for whom no contribution was received?
I can see ways to do this with Smart Groups ...
- 28.7k
2
votes
0
answers
103
views
Why are my membership start and join dates being changed?
On one site that I'm looking after we've recently changed our membership types to enable auto-renewal, and are using this GoCardless direct debit payment processor to handle the payments. My ...
- 4,135
0
votes
2
answers
30
views
Recurring contribution report by LineItem financial type
I am looking for a report that lists recurring contributions by Line item financial type. I have tried the Find Contribution report, the Advanced Search, the contribution report Recurring ...
- 2,388
4
votes
1
answer
157
views
Only logged in users can change billing and recurring amount
We are using Civi 5.1 on Wordpress 4.9
Today we got our recurring payments to work again when we switched to IATS.
When someone makes a recurring contribution, they receive an email reciept that says ...
- 127
1
vote
4
answers
145
views
Which Payment Processor should we use?
We are using Civi 5.0.1 on Wordpress 4.9.1
Recently I asked if anyone is using Payflow as your payment processor. Not a single person could answer. So I don't believe anyone is using Payflow on ...
- 127
1
vote
1
answer
23
views
Disabled contribution page and recurring transactions
Can recurring contributions originally set up with "Contribution Page A" still occur if Page A is subsequently disabled?
Civi 4.6 LTS with iATS payments
- 5,014
1
vote
0
answers
21
views
Possible reporting error in recurring transactions
I am using Drupal 7.58, CiviCRM 4.7.30, eWay Recurring version 1.2, Webform version 7.x-4.16 and Webform CiviCRM Integration version 7.x-4.19+40-dev.
I have observed discrepancies in reporting when ...
- 619
1
vote
2
answers
89
views
Handling Customer Card Updates with Stripe Payment Processor
Does the Stripe Payment Processor handle customer credit card updates for recurring contributions? And does it depend on whether I'm using Civicrm 4.6 or 4.7?
I see this page from Stripe:
https://...
- 347
1
vote
1
answer
64
views
Finding the status of a recurring contribution
I am setting up a website using CiviContribute whereby recurring donations can be set up. Everything seems to be working - I can see the contributions when I go to Contributions -> Find Contribution:
...
- 235
1
vote
1
answer
56
views
Problem with recurring contributions on PayPal sandbox
I am setting up a CiviCRM website and using one of its modules to try to set up a recurring payment using PayPal. From the CiviCRM website, I get taken to the first PayPay screen:
I click on "Pay ...
- 235
2
votes
0
answers
33
views
How to interpret "context" field in civicrm_system_log
We use Authorize.net for payment processing. Recurring donations have stopped being recorded in CiviCRM, although they are still being processed by Authorize. The "context" field in civicrm for the ...
2
votes
1
answer
33
views
embedded link in email receipt to edit/cancel recurring contributions link only xml
Using iatspayments with Drupal 7 and CiviCRM. Recurring gifts are working properly and cron running daily.
When contributor donates - he correctly receives an email containing the following ...
- 21
1
vote
2
answers
51
views
How to fix a blank update my details link in the recurring payments receipt?
I am providing a recurring payments option through the eway credit card gateway and the agileware recurring payments extension.
eWay_Recurring (au.com.agileware.ewayrecurring) 1.5.2
The template ...
- 803
1
vote
1
answer
146
views
Authorize.net does not allow query strings for silent post URL?
We are unable to get authorize.net talking back to CiviCRM in regards to recurring payments.
In talking with authorize.net folks and they pointed out that query strings are not allowed to be used in ...
- 3,711
1
vote
3
answers
110
views
Where is IPN information stored in Civi?
We are using Civi 4.7.29 on Wordpress 4.9.4
Recently we moved our civi install of the root directory oursite.com to a subdomain subdomain.oursite.com.
While we were on the root directory, we were ...
- 127
2
votes
1
answer
168
views
How do I set up recurring donations with Stripe?
Im operating in Drupal 7 with Civi 4.7.30 and the latest Stripe API.
I want to set up recurring donations but it keeps giving me errors. I have it enabled on the Contribution page.
In Stripe they ...
3
votes
2
answers
177
views
Recurring Paypal Contributions are showing (Pending Incomplete)
We are on Civi 4.7.29 and Wordpress 4.9.4
Today I noticed about 20 transactions with the status Pending Incomplete. They are all intended to be recurring. I found out that we are getting ...
- 127
2
votes
1
answer
71
views
Embarrassing Offline Recurring Contributions
A bit of an embarrassing situation for us: A recurring credit-card contribution attempted to process last Wednesday (2/21), but our vendor (iATS) did not receive it (I've checked with them, no such ...
- 5,014
1
vote
1
answer
33
views
One time gift intended to be recurring
We recently had a donor give a one time gift that they intended to be a recurring gift. Hard to say if they neglected to click the box or if they did and something went awry. Regardless, what we are ...
- 5,014
3
votes
0
answers
70
views
Membership dates - unexpected behaviour
Running 4.7.29. I'm seeing some very odd behaviour with membership sign-up and renewal.
Renewals, despite happening within the grace period, are being set with a new 'member since' date, i.e. the ...
- 4,135
2
votes
1
answer
202
views
Stripe- Cancel recurring contribution
In testing CiviCRM/Stripe, we setup a recurring contribution and let it run for two months and then attempted to cancel it via the link in the email sent to the donor.
This resulted in the recurring ...
- 71
1
vote
1
answer
63
views
Re-run iATS recurring contributions that failed due to bad iATS account credentials?
iATS credentials were messed up for a couple of days in December, and now I have lots of recurring contributions that failed, with source="iATS Payments Recurring Contribution (id=N) Agent code has ...
- 1,856
3
votes
1
answer
87
views
Stop recur mails from sending out to users
Current civi behaviour is that whenever a recurring payment is made using a contribution page, two emails are sent.
Contribution Receipt AND
Recurring start notification.
Now, when the next ...
- 7,221
0
votes
0
answers
35
views
Why does CiviCRM ignore PayPal IPN parameters and just copies first transaction?
Civi sends to every recurring donor an email which includes a way of changing their recurring donation, including amount. This information is sent to PayPal to be used on the next transaction. And ...
- 621
0
votes
2
answers
49
views
How can I use the Omnipay processor to audit missing payments?
I was told that I could use the Omnipay processor to detect missing payments.
I've determined that I need the API action PaymentProcessor.getmissing, and I can call this with: wp cv api ...
- 39.5k
0
votes
1
answer
35
views
Recurring contributions on paypal pro - undefined index
We have a contribution page with the option to mark the donation as recurring with the ability to specify the term (how many months). This was working well, until recently, we are receiving a big red ...
- 103
1
vote
0
answers
51
views
Allow recurring contributions on membership form
I have a membership signup form and a I have the Additional Contributions amount section enabled. When I try to enabled Recurring Contributions, I get this error after saving it,
Recurring ...
- 127
0
votes
0
answers
69
views
changing amount of CiviCRM recurring payments with AuthorizeNet breaks Civi's recording of the transactions after the amount change
I've got an interesting puzzle on my hands.
A client's site (CiviCRM 4.7.x; Drupal 7.x) has stopped recording some recurring transactions.
The transactions show as settled successfully in ...
- 600
2
votes
1
answer
117
views
Recurring Contribution marked incomplete and no receipt sent but card is charged
We tested a few recurring donations and while our payment gateway, Authorize.net, shows that the transactions were completed, the user does not receive a receipt. Furthermore, their contribution is ...
- 2,457
0
votes
1
answer
51
views
Canceling Recurring Contributions Without PayPal
I just noticed that our receipts for recurring contributions say "You can cancel this recurring contribution by visiting this page" with a link to PayPal's homepage and "You can update your amount by ...
- 127
1
vote
0
answers
17
views
Recurring contribution every 4 weeks? Or 'First Friday of Month'?
I use civicrm for a union, and a lot of our members like paying their membership dues the day they get paid.
Is there a way to set up a recurring contribution to be something like 'once every 4 ...
- 325
3
votes
1
answer
102
views
Editing ACH info for recurring contributions - iATS
CiviCRM 4.6.14, Drupal 7.43, iATS Payments extension 1.5.3
Should admins be able to edit ACH info (e.g., change the routing and account number) for recurring contributions? This is available for ...
2
votes
1
answer
251
views
Login Failed with eWAY Recurring Payment Processor
I have installed the eWay Recurring Payment Processor (version 1.2) in my site and it processes one-off payments fine. However when I processes a recurring payment I get the following error: "9010: ...
- 105
1
vote
2
answers
92
views
Changing a recurring contribution with multiple line items
CiviCRM 4.7.22
WordPress 4.8.1
iATSPayments
I am not sure if this should be asked in this exchange or the iATS github.
We have a donor with a recurring donation that was $125 a month, with $50 for ...
- 2,388