All Questions
Tagged with recurring-payments or recurring-contributions
233 questions
0
votes
0
answers
12
views
Dynamic Pricing for Events
We manage a number of events where we ask for donations and have previously offered standard amounts (e.g. £10, £20, £50) as well as an 'Other' option - a field where donors can select their own ...
0
votes
0
answers
9
views
Membership Auto-renew is not reset to NULL when a recurring contribution is cancelled
We allow new and renewing members to pay by Direct Debit (GoCardless) or card (Stripe); the former always selects Auto-renew, the latter offers a choice.
The problem is that if a member cancels a ...
- 31
0
votes
0
answers
7
views
Payment options - pay in full now or pay X for the next Y months
We are doing an event with two payment options:
pay in full now
pay X per month for the next Y months
I've looked through StackExchange and have found this question asked previously but from 5 years ...
0
votes
0
answers
13
views
Recurring contributions webhook error causing payments and memberships to be marked as pending (Stripe payment processor)
When each memberships is created, the membership and the recurring membership are being marked as pending. After some digging, I've found that the problem is caused by a payment processor webhook ...
0
votes
0
answers
28
views
How to import stripe subscription to a new site?
I have a site that has a old version of civi 5.35, and decided to upgrade. But ran into isuue and DB corrupted, so decided to do a fresh install of latest LTS of CiviCRM 5.74.5 and import all contacts ...
- 3,014
0
votes
1
answer
25
views
Recurring CiviContribution generating new contributions assigned to the wrong contact
We have around 50 people set up with a monthly recurring contribution to our non-profit. Lately, when the next payment date is reached, CiviCRM creates a record in civicrm_contribution table with a ...
- 33
1
vote
0
answers
20
views
Token for membership fee to be taken by Direct Debit at future date
We need to send an annual scheduled reminder, well in advance of Membership Expiration Date, including the fee to be taken by Direct Debit (autorenewal). The price set for membership fees is updated ...
0
votes
1
answer
29
views
Recurring contributions - line items - quantity set equal to amount, should be 1
I think I've found a bug with recurring contributions in 5.71.1. Reproducible in sandbox running 5.73.alpha1.
Create a recurring contribution for $15
View the contribution created
Should see line ...
- 1,057
3
votes
2
answers
72
views
Can iATS "pause" recurring contributions?
I know that you can't pause contributions from within CiviCRM with processors that aren't token-based - but can you with iATS?
If you can't do it within CiviCRM, can it be done from within the iATS ...
- 39.5k
1
vote
0
answers
116
views
Cannot add or edit a payment processor without error. Membership contribution "Failed to update contribution in database"
On a Civi 5.62.1 or 5.58.1 and WP 6.2.2 vanilla with all plugins except CiviCRM activated and 2023 theme, I am hitting this error upon adding or editing ANY payment processor (Stripe, Dummy, PayPal ...
- 3,711
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0
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19
views
CiviCRM 3 Month subscription being charged every month,
We have a quarterly subscription
Image shows how membership is set up.
We have this in a price set and on a contribution page.
We are using stripe for the payment processor.
Core and stripe plugins ...
- 33
1
vote
1
answer
69
views
Transfer Paypal subscriptions to CiviCRM
is it possible to migrate existing paypal subscriptions (not created with CiviCRM) to CiviCRM?
I tried:
to create a recurring contribution with Paypal invoice Id in the field ...
- 217
1
vote
1
answer
404
views
Batch retrying Stripe webhooks
Sometimes you have webhooks from Stripe, or other processors that use the civicrm_paymentprocessor_webhook table, that were not successfully processed and need to be re-tried. This is most commonly ...
- 3,711
0
votes
1
answer
35
views
Cancel Auto Renew Memberships in Bulk for certain types
Is there a supported way via the UI to cancel the auto-renew and recurring payment profile on all memberships of a particular type? We're phasing some old membership types out.
- 1,807
2
votes
2
answers
37
views
Producing a list of donors who have setup a recurring donation
I need to be able to pull a list (in CSV or Excel format) that lists people with a recurring donation. This is so we can contact them annually and ask if it's OK to roll over their donation.
I know I ...
- 21
0
votes
0
answers
84
views
Allow self-service updating of contribution and membership recurring payments
The issue is very similar to this: How to allow self-service updates of recurring contribution credit card details with IATS? and even discussed in the commentary.
What is the best way to have CiviCRM ...
- 1,807
0
votes
1
answer
26
views
Recurring donations at iATS are processing twice
This week our recurring donations started process 2 times about 10 minutes apart. It is only recorded in Civi 1 time. The logs in Civi and Drupal only show the first time, there is nothing there for ...
- 2,388
1
vote
1
answer
33
views
Stripe Recurring Contribution generating errors when trying to add the Contribution
I've got a strange issue with a Recurring Contribution. The Recurring Contribution (Subscription) was created in November 2021, but no Contributions were recorded on the membership record.
On the ...
- 83
1
vote
1
answer
64
views
SearchKit: identify current Memberships where last recurring payment or instalment is too old
I would like to construct a query in SearchKit - if it is possible - that answers the question:
"Find active (Current, New) Memberships where Contributions recur monthly and the last Contribution ...
1
vote
0
answers
17
views
STRIPE Extention (ver. 6.7.13) : Recurring contributions are no longer activated
Starting from one of the latest extention updates (ver. 6.7.13 or 6.7.12), recurring contributions are no longer activated (1shot payment works correctly)
The problem is detailed here: https://lab....
3
votes
1
answer
70
views
Cleaning up legacy contributions so that renewals happen as expected
We have a site that has some legacy membership records with associated contributions that were imported manually (before our time, with a previous provider). We are experiencing problems where these ...
- 2,525
0
votes
0
answers
61
views
"Error! You do not have permission to access this page" After completing event signup
I am running CiviCRM 5.53.0 on WordPress 6.0.2.
It recently came to my attention that people signing up for an event are getting "Error! You do not have permission to access this page" after ...
- 127
0
votes
1
answer
67
views
How to allow self-service updates of recurring contribution credit card details with IATS?
Is it possible to use a message template to send an email reminder asking recurring donors to update their credit card when it fails?
- 4,093
1
vote
1
answer
17
views
Recurring Contributions count not match: "Find Contributions" vs API4 Contribution::get
Api call below returns 1078 contributions
$contributions = civicrm_api4('Contribution', 'get', [
'select' => [
'row_count',
],
'where' => [
['contribution_recur_id', 'IS NOT NULL'],
['...
- 2,186
1
vote
0
answers
28
views
Will updating contact billing info in CiviCRM automatically update in Authorize.net?
My client is seeing a few failed recurring contribution transactions per week. I believe these are due to expired Credit Card details (expiration date). I'm wondering if I should enable this setting ...
- 419
2
votes
0
answers
35
views
Receipt for recurring membership payment includes a link to enable cancellation. Why doesn't it work?
I'm setting up a recurring membership payment using stripe. Using the test drive page the transaction goes through fine, and I get a receipt. The receipt includes a link of the form:
https://mydomain....
- 4,135
1
vote
1
answer
41
views
Notification for future-dated contribution
We often have new donors that will sign up for a recurring contribution but mark it to start on a future date. With our current setup, they don't receive any sort of confirmation when they set up the ...
- 335
1
vote
0
answers
31
views
CiviCrm stripe member payments with contribution amount - certain UK banks use app to confirm issue amount shows as zero
I am using Drupal 9.3.9 (PHP 7.4.28), Stripe 6.7.1, mjwshared 1.2.2, sweetalert 1.5, Contribution cancel actions 5.41.1, firewall 1.5.1
turned off contributiontransactlegacy 1.5.1 as I understand its ...
- 11
0
votes
0
answers
34
views
Recurring contribution that ends after 10 payments
Using Drupal 7 / CiviCRM 5.37.2 / CiviCRM Stripe 6.6.
We would like to run a recurring contribution campaign where the recurring contributions end after 10 contributions. Essentially we are offering ...
2
votes
1
answer
91
views
Options for user self service of membership
We are pretty new to paid memberships and I find I don't know how to answer basic use cases.
We have a membership with 3 levels (bronze, silver, gold). The membership is associated with a monthly ...
1
vote
1
answer
60
views
What are the steps for changing the amount for a recurring payment when using PayPal - Website Payments Standard
Scenario is a membership / subscription. The amount to be charged has increased.
Does this require the amount to be updated just at the PayPal end, or are changes also needed at the civi end to ensure ...
- 28.7k
0
votes
0
answers
21
views
Endless contribution forms
My customer has a donation page which with no end date but when registering a donation, it's telling him maximum 12 months.
he would like to create a donation page where the contribution will go on ...
0
votes
0
answers
14
views
Edit a <completed> Contribution donation
i have a customer who wants to enter past contributions and it's not recording the <Date Received>.
Once completed, it shows a 0 value in the date received and it's not allowing me to go back ...
0
votes
0
answers
47
views
Stripe credit card updates and customer service any good?
We're seriously considering switching form PayPal to Stripe because PayPal's customer service is outright horrible (e.g. three times now they have simply closed our support case without any resolution ...
- 896
1
vote
1
answer
29
views
Error in the PagSeguro payment processor
When filling in the information of the payment processor PagSeguro and clicking on the save button, civicrm returns the error below:
Warning: require_once(CRM/Core/Payment/PagSeguro.php): failed to ...
- 11
2
votes
2
answers
59
views
How to add a new recurring contribution from the administrative side?
I feel like it used to be possible for an administrator to add a new recurring donation from the administrative interface, but I can't find it in the Contributions > New Contribution or Submit ...
- 8,288
3
votes
1
answer
48
views
Fooling civicrm into thinking payment processor supports recurring donatoins
I am using WP Version 5.7.2 and CiviCRM V 5.37.0. The two payment processors are Stripe and BTCPay.
Frustratingly, If you have two payment processors and one of them does not support recurring ...
- 95
2
votes
0
answers
18
views
Two contribution pages on the same page? (or a way to work around limitatin on recuring contributions)
I am using WP Version 5.7.2 and CiviCRM V 5.37.0.
I would like to give potential doners a single donation page with the choice between using stripe or donating with crypto. But the option to enable ...
- 95
1
vote
1
answer
128
views
PayPal recurring payments delayed by days
We've been using recurring payments with the 'PayPal - Website Payments Pro' processor for several years now. In the past we'd see an occasional delay between the user's submitting the payment on a ...
- 896
1
vote
1
answer
44
views
Members are being charged early
CiviCRM 5.35.1
WordPress 5.7
We noticed last week that our members who set up recurring payments via Credit Card with the iATS processor are being double charged or even triple charged in some cases. ...
- 127
2
votes
2
answers
53
views
Best practice for sending a notice about an upcoming recurring contribution
We have a contribution page that creates automated recurring contributions on a yearly basis.
Because 12 months is a long time to remember that you have a recurring contribution set up, we want to ...
- 2,525
2
votes
0
answers
20
views
Cancel recurring payment link in the receipt is missing
When I enable 1 payment processor like stripe the cancel recurring payment link appears in the receipt. But as soon as I enable 2 payment processor the link disappears and only shows “this is a ...
- 3,014
0
votes
1
answer
24
views
Display nth payment of a recurring series?
Is there any way to display "nth Payment" of a recurring series? I am looking for a way to display with a contribution and/or line item result that this is the 3rd, 4th, 5th payment in the ...
- 2,388
2
votes
1
answer
24
views
Can't translate year(s)word for recurring contributions
in CiviContribute Recurring Contributions I can't translate the Year(s) word. I don't find it in PoEdit files. Word replacing doesn't work. Any ideas?
- 103
1
vote
0
answers
24
views
Processing mailed checks where donor sends monthly
We have quite a few donors that mail a check every month (probably 80% of our checks we receive). It is for the same amount and project(s). Each donor generally sends their check around the same time ...
- 2,388
1
vote
0
answers
61
views
Wordpress + CiviCRM: Restrict “Membership Renewal” contribution page to logged in users only
A Wordpress + CiviCRM site I'm working on has their "Renew your membership" page wide open to all users. We need this page to only show if the user is logged in for obvious reasons. What's ...
- 21
2
votes
1
answer
20
views
Can "Contributions - Recurring Billing Updates" and similar messages be turned off?
We'd like to turn off Contributions - Recurring Cancellation Notification, Contributions - Recurring Billing Updates, and Contributions - Recurring Start and End Notification. We don't want the ...
- 4,093
2
votes
2
answers
86
views
Self-service update of credit card details - how to notify staff to re-process recurring contribution?
We would like to send out links for credit card recurring donors to update their credit card when a donation fails, using the solution from this question. Then, we need to somehow notify staff that ...
- 4,093
2
votes
1
answer
60
views
PayPal standard recurring payments fail with "Access Denied"
CiviCRM version 5.30.0, Wordpress 5.5.1, PHP 7.2.34
Single payments passed to PayPal proceed fine, but recurring payments are blocked by PayPal, reporting "Access Denied.
You don't have ...
- 61
2
votes
1
answer
43
views
Best way to initiate a pay per month membership scheme
I’d like to offer a membership scheme whereby you can pay a yearly payment or monthly recurring payments. Is it possible to do this via the membership options or will I have to set up a recurring ...
- 51